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1. • It is launching "Banking My Way" service

     
     • UK banking group NatWest announced on Thursday it is launching "Banking My Way" service, which will allow customers to request how they want to be served.
     www.crowdfundinsider.com/2020/08/165548-natwest-unveils-banking-my-way-service-to-allow-customers-to-request-how-they-want-to-be-served/

     NatWest Unveils “Banking My Way” Service to Allow Customers ...

2. People also ask

   Should NatWest be a digital bank?

   • Focusing on accessibility and supporting vulnerable customers may be of more benefit to NatWest than trying to compete with established digital banks like Monzo and Starling who can offer full service digital banking rather than a prepaid card to customers.

   Vulnerable customers supported through NatWest initiative

   www.choose.co.uk/news/2020/natwest-introduce-banking-services-vulnerable-customers/

   See all results for this question

   How many branches does NatWest have?

   • Accessibility Awareness Day and the International Day of Persons with Disabilities. We understand that our customers want to be given a choice of which channels they use to do their banking. As at 31 December 2023, we have over 580 branches and over 2,400 NatWest Group ATMs. Our customers can also access banking services at Post Offices.

   Accessible banking | NatWest Group

   www.natwestgroup.com/sustainability/society/accessible-banking.html

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   What are some examples of a NatWest customer request?

   • Examples cited by NatWest include disability, illness, bereavement or addiction, but they are clear that customers don't need to reveal their specific circumstances - it's enough to ask for the extra support and customers won't be expected to justify their request.

   Vulnerable customers supported through NatWest initiative

   www.choose.co.uk/news/2020/natwest-introduce-banking-services-vulnerable-customers/

   See all results for this question

   What is banking my Way service?

   • Banking My Way service from major bank allows customers to request tailored support to make banking easier for them. Examples of requests could be the ability to use a quiet space in branch or having access to a translation service.

   Vulnerable customers supported through NatWest initiative

   www.choose.co.uk/news/2020/natwest-introduce-banking-services-vulnerable-customers/

   See all results for this question

   Does NatWest have a digital accessibility plan?

   • In April 2023, the NatWest Group Executive Committee approved a plan to embed digital accessibility across our processes and practices. They support our approach to become an accessible bank by design across our customer digital touchpoints, including our app, online banking and web pages.

   Accessible banking | NatWest Group

   www.natwestgroup.com/sustainability/society/accessible-banking.html

   See all results for this question

   How does banking my Way work?

   • The service can be set up anytime online or via staff either in branch or over the phone if that's easier for customers to manage. NatWest say Banking My Way is designed to help customers who need additional support without them having to repeatedly reveal any difficulties to members of banking staff.

   Vulnerable customers supported through NatWest initiative

   www.choose.co.uk/news/2020/natwest-introduce-banking-services-vulnerable-customers/

   See all results for this question

3. natwest.com › accessibility › banking-my-wayBanking My Way | Accessibility | NatWest - NatWest Online

   natwest.com › accessibility › banking-my-way

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   Banking My Way is a free service that allows you to record information about the support or adjustments you need to make banking easier.

4. www.natwest.com › support-centre › general-bankingWho is eligible to complete 'Banking My Way'? - NatWest Online

   www.natwest.com › support-centre › general-banking

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   All customers aged 16 and over can use Banking My Way. Details can be added by you in Online Banking or by us on your behalf, when you visit our branches or speak to our Customer Contact teams.

5. Videos

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     youtube.com

     NatWest - making banking easier. Watch our TV ad here.

     17 Jan 2019

     41.4K views

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     How to set up and register for Online Banking| NatWest

     17 Aug 2020

     85.1K views

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     NatWest: Ways to bank from home

     7 May 2020

     13.7K views

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6. www.natwestgroup.com › sustainability › societySupporting customers in vulnerable situations - NatWest Group

   www.natwestgroup.com › sustainability › society

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   We continue to develop ‘Banking My Way’ letting our customers tell us more about themselves and the support they need. Whether that’s a requirement for a sign language interpreter, or braille documentation or simply needing to speak slower.

7. www.natwestgroup.com › accessible-bankingAccessible banking - NatWest Group

   www.natwestgroup.com › accessible-banking

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   ‘Banking my way’ is a service that allows customers to tell us specific information about their needs and preferences so that we can better help them in the future. With their permission, we record this information so that we can be aware of it each time a customer contacts the bank.

8. www.natwestinternational.com › support-centreWho is eligible to complete 'Banking My Way'?

   www.natwestinternational.com › support-centre

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   All customers aged 16 and over can use Banking My Way. Details can be added by you in Online Banking or by us when you visit our branches or speak to our Customer Contact teams.

9. www.natwestgroup.com › news-and-insights › news-roomBespoke banking for most vulnerable - NatWest Group

   www.natwestgroup.com › news-and-insights › news-room

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   Aug 20, 2020 · NatWest is launching a new service which will allow customers to request how they want to be served. 20 Aug 2020. The “Banking My Way” service helps customers who need additional support by enabling them to request bespoke assistance to make banking easier.

10. www.choose.co.uk › news › 2020NatWest introduce banking services for vulnerable customers

    www.choose.co.uk › news › 2020

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    Aug 21, 2020 · Banking My Way service from major bank allows customers to request tailored support to make banking easier for them. Examples of requests could be the ability to use a quiet space in branch or having access to a translation service.