9.0/10 (1028 reviews)
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Do you agree with GOOD ADVICE UK's 4-star rating? Check out what 15 people have written so far, and share your own experience.
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Join the 452 people who've already reviewed Citizensadvice. Your experience can help others make better choices.
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Feb 7, 2020 · Your review should be clear, constructive and consistent. Clarity is important because authors will not be able to respond to your concerns if they don’t fully understand what they are. Reviews are most helpful if they don’t just criticise, but also make constructive suggestions for how concerns may be resolved.
Jun 17, 2023 · Advice is ubiquitous and virtually no topic is off-limits. People seek counsel about the mundane — what TV show to watch, where to go to dinner — to the consequential — how to invest money, where...
- Provide Useful, Constructive Feedback
- Talk About A Range of Elements, Including Customer Service
- Be Detailed, Specific, and Honest
- Leave Out Links and Personal Information
- Keep It Civil and Friendly
- Feel Free to Update Your Review If Needed
- Check You’Ve Got The Right Domain Name Or Company
- Proofread Your Review
A good review includes enough detail to give others a feel for what happened. Explain which factors contributed to your positive, negative or just so-so experience. You might also offer your view on what the company is doing well, and how they can improve. But keep things friendly and courteous! Here are two examples that consumers and the reviewed...
Increase the relevance of your review by addressing your overall experience, including the level of customer service you received. Tell people how helpful the company was! Focusing on only one element, such as product quality or delivery options, provides limited insight to readers.
There’s no rule against only writing a handful of words in a review, but the more specific you can be, the more likely the review is to be useful. We suggest writing from your own individual perspective, keeping it honest and sticking to the facts. Help readers stand in your shoes. The following reviews are too briefto tell readers what's good abou...
Reviews on Trustpilot shouldn’t contain information that identifies people — such as names, phone numbers, or addresses. We also don't allow reviewers to use their review to promote other companies. For example, the author of this review could be asked to edit it: However, this version of the review is OK: We understand that it can be tempting to h...
We don’t moderate or censor reviews before they’re posted because we trust that the majority of our users have good intentions. But publishing a review online means it’s public. Therefore, the same kinds of rules apply to customer reviews as to any kind of published opinion. Freedom of speech gives you the right to express yourself, but there’s a l...
An important feature on Trustpilot is that you can edit your review to reflect a changed opinion or a resolved problem, or write a new review if you have a new experience with the same company. For sign-up services that continue over a period of time, you can edit your review as the relationship evolves to reflect the unfolding experience. We do al...
Check that you’re posting your review in the right place. If a company has claimed their profile on Trustpilot, there’s often information about that business on the right-hand side of the profile page that can help you check whether this is the business you’re intending to review. Trustpilot is a platform that companies can access for free. Reviews...
It's a good idea to check that your review is readable, makes sense and has no typos before posting, but a surprising number of reviews contain errors. So remember to quickly run your eye over your text before hitting "submit”! Up next Create a Trustpilot reviewer profileWant to start writing reviews on Trustpilot? Signing up and creating your prof...
The Benefits. By seeking advice from the right people—and in the right ways—you can develop smarter solutions to problems, deepen your thinking, and sharpen your decision making. And by becoming...
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First, only a fraction of customers is willing to submit a review after a transaction which in turn leads to a selection bias since overly positive and negative reviews dominate the fora. Second, the portability of online reviews is practically non-existent.
