Network Rail
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National Rail’s phone service. National Rail’s apps. Call 0800 022 3720 or Textphone/minicom: 0345 60 50 600. Open Monday to Friday from 09:00 to 17:00, including bank holidays. By email. If you think there is something we should know about our services (the National Rail website, phone service and apps) please get in touch via email:
- Help and Assistance
Find out how to contact us, claim compensation, make a...
- Passenger Assist
Train companies. You can find your train company’s Passenger...
- Complaints
Visit our Find a Train Company page to find contact details....
- National Rail Enquiries
You've found the gateway to Britain's national rail network....
- Help and Assistance
Need train tickets for National Rail? Full details on train timetables, email and phone contact numbers, restrictions, and rail engineering works.
- How and When to Contact Us
- Get in Touch
- Who to Contact About Other Matters
- Information and Support For Our Neighbours
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Contact us if your query is about: 1. a safety threat to you or others 2. work on the railway infrastructure, including track maintenance, work to electrify lines and for most major projects on the railway 3. how we maintain our land alongside the track 4. one of our stations 5. issues on our land such as trees, vegetation, graffiti or fencing(if y...
We have a number of ways in which you can get in touch with us, details of which you can find below. If you contact us about something that falls outside our responsibility, we will assume that you are happy for us to refer your query and contact details to the most appropriate company for them to get in touch with you.
Careers
If you’re having problems signing in or to report a technical problem with our recruitment portal please visit our careers support page.
Report a crime
To report a crime please contact the British Transport Police: Call: 0800 40 50 40 or text: 61016. In an emergency dial 999.
Switchboard
033 085 78000 The switchboard line is open Monday – Friday 9:00 to 17:00.
We care about the 20 million + people living alongside the railway. We know at times our work can cause some disruption and noise and we do our best to limit this where we can. Visit our living by the railwaysection to find out more about how our work may affect you.
Network Rail is the company that manages the railway infrastructure in the UK. Find out how to contact them for safety threats, work on the track, stations, land issues and more.
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