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  2. Dec 27, 2015 · The Hardware Troubleshooter is an automated tool which will check the hardware connected to the computer for any known issues with it and provides the details and on how to fix them. Follow these steps and run the troubleshooter.

    • Method
    • Tips
    If either device is powered off, you'll want to turn it on now.
    Avoid disconnecting the USB cable during installation or file transfer. Doing so may corrupt your files. Thanks Helpful 0 Not Helpful 0
    If your computer cannot read your phone, try checking the Blackberry website for the specific drivers that suit the model of your phone. You can do this at http://us.blackberry.com/software.html?lid=us:bb:software:software&lpos=us:bb:software. Thanks Helpful 0 Not Helpful 0
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  3. Use BlackBerry Link to manage your device and allow connections between your device and your computer. You can: • Allow remote file access, so that your device can access files stored in the libraries on your computer. • View and delete files that are stored on your computer from your device.

    • Rename the iTunes file: In case you updated iTunes and then tried to use BlackBerry Link but it opens with the error: BlackBerry Link has stopped working, rename the iTunesPrefs.xml file, and then re-launch BlackBerry Link.
    • Install the latest version of BlackBerry Link software on your computer: Here’s how to uninstall and then re-install the latest version of BlackBerry Link:
    • Check your device’s status on Device Manager: Here’s how to do this: Go to the USB device you are experiencing issues with. Right click on it. Select Properties.
    • Run the Hardware Troubleshooter: Sometimes this error can be generated in Device Manager due to one of these reasons: Device Manager can’t start the BlackBerry device.
  4. www.blackberry.com › us › enBlackBerry Link

    Easy to use. BlackBerry Link is easy to set up, and you'll be prompted to download the software when you first connect your BlackBerry 10 device to your computer. Once installed you'll enjoy fast and seamless access to your media and documents.

  5. If this didn't resolve your issue please try the next option. Still haven’t found what you’re looking for? Use the BlackBerry Contact Catalog to find available support options.

  6. If you still can't see your computer files, on your computer, try any of the following: • Verify that your computer is turned on and not in sleep mode. • Verify that your computer has an active Internet connection. • Confirm that you are signed in to your BlackBerry ID in BlackBerry Link.

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