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Nov 30, 2010 · I have a very poor experience about my iMac repairing and I want to send a complaint letter through email to Apple customer service. However, I can't find any link to send out the letter. Does anyone tell me how can I do?
- kevin350053 wrote: ... email to Apple customer service. i'm not sure you can. there are various options [ here|http://www.apple.com/contact> and th...
- I would suggest that you call apple and ask for the address to write a complaint letter. I did that in 2005 when my macbook was suffering from a ra...
- Apple 1 Infinite Loop Cupertino, CA 95014 408.996.1010 http://www.apple.com/contact/
- Apple 2401 Tower One, Times Square Causeway Bay, Hong Kong (852) 2506-8888. would be better for the OP.
- My iMac was Built in China, Hong Kong is in China, thats what people tell me, that Hong Kong is in China.
- What does that have to do with anything? The OP, residing in Hong Kong, wanted to complain about poor repair service, I'm assuming that took place...
- Respectfully, I disagree. The worldwide corporate HQ is in Cupertino and if the OP gets through to corporate relations (basically the corporate sid...
- I Just wanted to say that cause I Don't have No Problems with My iMac Computer at all never did, just Minor things but I Got them all Solved on thi...
- Do note that the address I provided is the corporate and not the retail side.
- I'm Sorry I Screwed up, I Heard all iMacs are made in China cause I Was searching that Online so you can Forget what I Said up there, I Thought iMa...
Sep 15, 2017 · You can click Contact Support at the top of this page or leave feedback at: http://www.apple.com/feedback
Make an appointment at an Apple Retail Store Genius Bar; Find an Apple Authorised Service Provider; Beats support: 0800 028 2329 or see all worldwide support telephone numbers
Contact Apple support by phone or chat, set up a repair, or make a Genius Bar appointment for iPhone, iPad, Mac and more.
- Overview
- Writing a Good Email
- Using Alternate Methods
Tim Cook became the CEO of Apple in 2011 and is currently one of the most well-known executives in the tech world. Naturally, many people want to contact him. This is actually quite simple, as Cook’s Apple email address is public and he’s known to read and respond to emails regularly.
If he doesn’t personally read your email, an assistant will forward it through the correct channels to address your inquiry. If you don't get an answered to your email, you could try calling Apple HQ or contacting him on Twitter as well.
Send an email to Tim Cook’s Apple email address.
Unlike many prominent figures, Tim Cook makes his corporate email address public. He reportedly spends an hour every morning reading customer emails and has a full-time assistant read his emails when he doesn’t have time. Important ones are passed to him, while the others are sent to the appropriate divisions at Apple. If you want to contact him, an email is the best method.
Cook’s corporate email address is tcook@apple.com.
Remember that although the email address is public, this isn’t Cook’s personal email account. Your email will probably still be reviewed and vetted by assistants before Cook sees it.
Put a compelling subject line in the email.
Getting Cook’s or his assistant’s attention is key for having your message heard. A strong subject line increases your chances of the email being read and passed along. Since Cook takes customer satisfaction seriously, a subject line suggesting that you’re having a problem or issue with an Apple product is a good start. This will catch Cook’s attention.
Send a letter to Apple’s corporate address to get more attention.
In some cases, a letter is more likely to get attention than an email because emails are much more common. Write a letter to Cook and address it to him. Send it to his office at Apple HQ and it might end up on his desk.
Apple’s corporate mailing address is:
Follow the same rules for a letter that you would for an email. Keep it concise and be direct about what you’re asking for.
Remember that an assistant probably reads Cook’s mail as well, so make the letter important enough for someone to pass it along to Cook.
Call Apple HQ and ask to speak with Cook if you get no response.
We aim to provide great customer service. For product inquiries, technical support, and legal questions, here are all the ways you can contact Apple.
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May 19, 2021 · I've been trying to send apple a complaint email but the automated reply asks me to call on the toll-free apple number and get support. Could someone help me with an Apple email ID where I could send in a complaint and receive a reply?
