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- Note: If you are unable to log in to your BlackBerry ID account and cannot answer the password recovery question or access the email inbox associated with your BlackBerry ID, you will not be able to sign in or regain access to the BlackBerry ID account. The only option is to delete the account and create a new one (see last question below).
support.blackberry.com/pkb/s/article/36418
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Note: If you are unable to log in to your BlackBerry ID account and cannot answer the password recovery question or access the email inbox associated with your BlackBerry ID, you will not be able to sign in or regain access to the BlackBerry ID account.
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