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  1. Perform a hard reset by following the steps below: Power off your device and wait a few seconds. Press and hold Volume Up + Power buttons together until recovery mode screen appears. (These button combinations can change on different modals.) When you see the device logo release the Power button, but keep holding Volume Up until the recovery ...

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  2. Restore from the options of BlackBerry Priv. If you want to make a reset using the device options to return to the factory state a BlackBerry Priv you have to follow these simple steps: Estimated time: 5 minutes. If you cannot turn on the BlackBerry Priv and therefore you cannot perform the factory restore from the device settings, this method ...

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  3. To Factory data reset your device, swipe down from the Notification bar with two fingers then select the Settings icon > scroll to and select System > select Advanced > Reset options > Erase all data (factory reset) > Erase all data > select Erase all data again to confirm. Note: A Factory data reset will revert the device back to factory settings.

  4. Tap Reset menu and select Factory Data Reset. Tap Reset. Confirm the process by entering Face Recognation, Fingerprint ID, Iris scan, screen lock or password. Under the Reset menu, tap Delete All. BlackBerry Priv factory reset process is takes a few minutes. The initial start-up of the smartphone will take longer than usual, so do not interfere ...

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  5. To restart the device tap and hold the Power button then tap Restart. Note: If you are unable to access the screen to Restart the device or if it becomes unresponsive, press and hold the Volume down and Power/Lock button simultaneously for 10 seconds, until the device restarts. To perform a factory data reset Swipe down from the top of the ...

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  7. Turn off your phone with the USB cable connected to computer. Press and hold the Power and the Volume Up buttons at the same time, to turn the device on. You will now be able to see Recovery Mode on the screen. To exit the recovery mode on your BlackBerry Priv using the Volume Up and Volume Down buttons to highlight Reboot System Now and then ...

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