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10/10 for onward. I have recently transferred from one onward property to another, the service from my Housing Officer Kelly has been outstanding, she took away all the stress involved in moving property and has been consistently with me through out.
- (130)
Helpful customer service right from finding our new home, to buying it and resolving snags! We love our new home and would recommend Onward Housing! Date of experience: 08 June 2024
- (20)
130 people have already reviewed Onward. Read about their experiences and share your own! | Read 21-40 Reviews out of 121
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Our Annual Report 2021-2022 looks back over the last year to cover some of the work we have done to improve your homes, services and neighbourhoods. DOWNLOAD. Annual complaints review 2020-21
Dec 8, 2023 · The Secretary of State has written to the Chief Executive of Onward Homes following a finding of severe maladministration by the Housing Ombudsman for its failure to deliver the standard of ...
We will always write to you to confirm the outcome of your complaint and we’ll also let you know what action we intend to take to put things right. If you remain unhappy with our response at Stage 1, you can request that your complaint is reviewed by a Director. This is Stage 2 of our process.
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REPORT. COMPLAINT 202216740. Onward Homes Limited. 30 October 2023. Our approach. The Housing Ombudsman’s approach to investigating and determining complaints is to decide what is fair in all the circumstances of the case. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme).
