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At National Grid Electricity Distribution, we provide the power to homes and businesses in the Midlands, South West and Wales. We respond when power cuts happen, get you connected to the network and modify existing supplies, plus much more.
- Contact Us
If you’re experiencing a power cut or any problems with your...
- Customer Service
Customer service initiatives include: Providing clear and...
- Power Cuts in Your Area
Here's everything you need to know about the Priority...
- About Us
We get asked by customers what role National Grid plays in...
- Careers
National Grid Electricity Distribution is a leading employer...
- Our network
View all our current Section 37 planning notices forming...
- Technical Information
National Grid Electricity Distribution Property Investments...
- Customers & community
View our accounts and understand how we’re delivering value...
- Contact Us
- What Does Right First Time, Every Time Mean?
- Here’s How We Can Help
- Advice For Landlords and Non-Connected Or Private Customers
We aspire to get it right first time for every customer query, every time. We don’t just say it; we live it. Five core principles guide our actions: 1. Taking personal responsibility 2. Working with others to find a solution 3. Following the problem until the end 4. Keeping the customer informed 5. Following the Golden Rule - treat customers the wa...
Our handy guide to customer services includes everything you need to know about contacting us 1. How to contact National Grid 2. How to register for priority services 3. Power cuts – helpful advice to protect you and your home 4. Planned interruptions to your electricity supply 5. When we visit your home and arrangements for access to your premises...
In some cases customers have contracts or connections with other organisations which means they might be affected by a power cut without actually being a National Grid customer - they are not directly connected to our network. Examples of this could be customers in care homes, or living in multi-occupancy accommodation, where a landlord is responsi...
Log in. Don't have an Online Account? Create yours now. With online access to your account, you can do everything you need in one place, whether it's submit a meter reading, or view and pay your bill.
Ways to contact us. If you need to get in touch with us, we’re always here. Reporting a power cut? Power cuts are urgent, so call us immediately on 0800 6783 105 or 105. Telephone. For general enquiries you can call us on 0800 096 3080. Social Media. We’re available 24/7 on our social media channels: Twitter and Facebook. Whatsapp.
Midlands Electricity. The Midlands Electricity Board was the public sector utility company responsible for the purchase of electricity from the electricity generator (the Central Electricity Generating Board from 1958) and its distribution and sale of electricity to customers in the Midlands of England prior to 1990.
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What does the Midlands Electricity Board do?
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Here's everything you need to know about the Priority Services, including what support is available and how to sign-up. Find out more. Live power cut map. You can see a live-map of all power cuts and problems in the National Grid area. View map. Register for storm updates.
