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  1. If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Fortunately, most of your content should be restored when you re-enter your Gmail information during the device set up.

  2. If you don’t know the Gmail address and password, visit www.gmail.com > “Need help?”. If you have recently reset the password, power up the locked phone in an area with Wi-Fi or data service, and enter the new password. When using this feature; everything is deleted from the device.

  3. To erase all data and reset your phone: Go to Settings > System. Reset phone if you can't open Settings. If you can’t open Settings, do an external reset. Charge your battery 30% or more. Turn off the phone. Press and hold the Volume Down button and the Power button at the same time until the phone turns on.

    • What to Do Before A Factory Reset
    • How to Factory Reset A Motorola Phone
    • How Do You Force A Motorola to Reset?
    • What Is Erased After A Factory Reset?
    • Get Started with Your Factory Reset Motorola Phone

    A factory reset is a big commitment. A factory reset erases all the data on the device that accumulated since you took it out of the box. If there's anything important on your device, like photos of your family, important documents, or data, you'll need to take a few steps before pressing the final button. That way, you won't delete those files. Yo...

    Nothing is worse than a device malfunctioning, but in the best-case scenario, you still have access to the primary functionality of your Motorola phone. If that is the case, you will have an easy time factory resetting your phone, as it's only a few quick steps through the Settings menu to figure it out. Here are the steps to factory reset your Mot...

    If your phone turns on properly, factory resetting should be easy if you follow the above steps. However, not every user is this lucky, and you may be looking to factory reset a substantially malfunctioning device, which is a different process. Whether your screen is completely dark for some reason or the display is locked on a particular page, the...

    Factory reset means that the Motorola phone reverts to its out-of-the-box condition and without your login information, mobile apps, or anything else you had set up on the phone. More specifically, you're logged out of the Google accounts you used to set up your phone. You'll erase all media like music, videos, and photos on the device that was not...

    You're all set! Now that your Motorola phone is factory reset and issues have been resolved, you can go through the setup process to take advantage of the renewed life of your device. If your device still doesn't work, check out our guide to the best cheap Motorola phonesto find a replacement that won't break the bank.

    • Conor Cawley
    • Author
  4. 1. Ensure the device is powered off, and unplugged. 2. Press and hold the Volume Down button and Power button (located on the right edge of the device) for approximately 3 seconds then release. 3. From the "Boot Mode Selection Menu" screen, select Recovery.

  5. If you forgot your PIN, pattern, or password for unlocking your screen, you need to erase your phone, set it up again, and set a new screen lock. Fortunately, most of your content should be restored when you re-enter your Gmail information during the device set up.

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  7. Step 1. Make sure you know your Gmail address and password, which you'll need when setting up the phone. If you've forgotten them, use Google's website to retrieve them. Select a link below for a detailed tutorial: Forgot Gmail address. Forgot Gmail password. Step 2. Perform an external reset of your phone. Charge your battery 30% or more.