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My phone number appears as Unknown in the phone application If your BlackBerry® device uses a SIM card, try changing the phone number on your SIM card to change how your phone number appears in the phone application. On the Home screen or in a folder, click the Options icon. Click Advanced Options. Click SIM Card. Highlight the phone number.
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- Safety and Product Information
- Overview
- Hard Reset
- Soft Reset
- Factory Reset
If your BlackBerry isn't working, perform a hard, soft, or factory reset using these simple steps
Smartphones are great, at least when they work. When they don’t, they’re nothing more than expensive paperweights. If your BlackBerry is frozen or unresponsive, a quick reset may be just the ticket to get it up and running again. Follow this guide to restore your BlackBerry to its former glory.
To perform a hard reset, remove the battery for a few seconds and then reinsert.
For a soft reset, press and hold the Alt, Right-Shift, and Backspace/Delete keys.
Open the battery cover on the back of the BlackBerry.
Remove the battery from the phone.
You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.
Reinsert the battery after a few seconds.
To be on the safe side, wait for up to 30 seconds and then reinsert the battery into the back of the phone.
The BlackBerry should reboot and function normally. You may have to power the BlackBerry back on with the Power button.
Press and hold the Alt key.
This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.
Press and hold the Right Shift key.
Continue to hold the Alt key while you hold the Shift key.
Press and hold the Backspace/Delete key.
Make sure you are continuing to hold the Alt and Shift keys while you hold the Backspace/Delete key.
Open the Options on your home screen.
Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.
In the Security Settings menu, select Security Wipe.
Choose what you want erased.
Check the boxes for each of the items that you want wiped from the phone. If you want to completely erase your information, ensure that all of the boxes are checked.
To perform the wipe, you will need to enter the code. Type “blackberry” into the box and then select Wipe.
Jan 29, 2024 · Send a Universal Message. Keep your circle in the loop by sending a universal message. Send a text to your contacts and inform them of the upcoming SIM card change. You may Include the date of the switch and your new contact details.
Aug 15, 2022 · How do I fix a Blackberry that won’t detect SIM Cards or signal? Here are a number of fixes: Ensure the SIM is properly inserted; Test the SIM card on another device to be sure its still active and in good condition; Remove dust, rust or any foreign material inside the SIM slot
Apr 11, 2023 · At the top of the next screen, you will see a handful of recently opened apps. Tap the “See all apps” link beneath them, then tap the app for which you want to turn off mobile refreshing ...
Scroll to, then tap Security and Privacy. Scroll to, then tap Security Wipe. Tap the Confirmation field, then enter 'blackberry'. Tap Delete Data to initiate the reset. The phone will power off when complete. Note: The process could take up to 20 minutes to complete.
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May 14, 2022 · Under See device options, select Get your PIN unlock key (PUK). If after swapping the SIM and confirming or adding a compatible data feature, you still can’t use data, you may need to program the correct APN and MMS data settings to use data services on the new device. Swap SIM card.