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  2. Remove the device's battery by using a small implement, such as a pen, and carefully inserting it into the space provided at the top left of the battery compartment. Then, lift the battery up and out. Allow the device to remain off for at least two full minutes. This action performs the "hard reset."

    • Overview
    • Hard Reset
    • Soft Reset
    • Factory Reset

    If your BlackBerry isn't working, perform a hard, soft, or factory reset using these simple steps

    Smartphones are great, at least when they work. When they don’t, they’re nothing more than expensive paperweights. If your BlackBerry is frozen or unresponsive, a quick reset may be just the ticket to get it up and running again. Follow this guide to restore your BlackBerry to its former glory.

    To perform a hard reset, remove the battery for a few seconds and then reinsert.

    For a soft reset, press and hold the Alt, Right-Shift, and Backspace/Delete keys.

    Open the battery cover on the back of the BlackBerry.

    Remove the battery from the phone.

    You can perform a hard reset on the BlackBerry Z10 by pressing and holding the Power button on the top of the phone for about 10 seconds.

    Reinsert the battery after a few seconds.

    To be on the safe side, wait for up to 30 seconds and then reinsert the battery into the back of the phone.

    The BlackBerry should reboot and function normally. You may have to power the BlackBerry back on with the Power button.

    Press and hold the Alt key.

    This method will reset your BlackBerry without having to remove the battery. You cannot perform this method if your BlackBerry does not have a keyboard.

    Press and hold the Right Shift key.

    Continue to hold the Alt key while you hold the Shift key.

    Press and hold the Backspace/Delete key.

    Make sure you are continuing to hold the Alt and Shift keys while you hold the Backspace/Delete key.

    Open the Options on your home screen.

    Performing a factory reset, or security wipe, will remove all of your personal information and reset the phone to the state it was in when it came out of the box.

    In the Security Settings menu, select Security Wipe.

    Choose what you want erased.

    Check the boxes for each of the items that you want wiped from the phone. If you want to completely erase your information, ensure that all of the boxes are checked.

    To perform the wipe, you will need to enter the code. Type “blackberry” into the box and then select Wipe.

  3. Apr 27, 2016 · Slide the battery out: you may need to get a fingernail underneath one edge of the battery to lever it out. With the battery out, wait for 30 seconds, so that the RAM can discharge and forget its contents. Re-insert the battery, put the cover back on and turn the phone back on. How to perform a soft reset on a BlackBerry.

  4. Jan 26, 2021 · When the phone is plugged in I get the Blackberry flash screen followed by the battery icon showing the amount of charge. When I unplug the phone it does nothing when I try to turn it on. I put the old battery back in which shows a 79 percent charge with a solid green light. But same thing.

  5. Jan 14, 2009 · 158K views 15 years ago. Quite often the glitches you experience with your BlackBerry can be fixed by pulling the Battery while the device is powered on. Wait 30 seconds and reinsert the...

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    • bbgeeks
  6. Jun 24, 2015 · Hold down the power switch for about 3 seconds, until you see a black screen with button choices. Press the "Restart" button at the bottom-right of the display. There's more than one way to do a hard reset, here are the options: Option 1: Power off the device, then power up again.

  7. For phones and tablets: Charge it to 100%, and keep charging it for at least two more hours. Use your device until it shuts off due to low battery. Charge it uninterrupted to 100%. For laptops: Charge it to 100%, and keep charging it for at least two more hours. Unplug your laptop and use it normally to drain the battery.

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