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  1. Feb 18, 2016 · Open Control Panel > Device Manager; Plug in your device; Locate Universal Serial Bus Controllers > Apple Mobile Device USB Driver. It is also possible the device may show under Imaging Devices, Portable Devices, Other Devices or as an MTB USB Device. Right-click and select Update Driver Software... Click Browse my computer for driver software

  2. If your computer doesn't automatically detect your BlackBerry device, try the following: • Check the USB cable and points of connection. 166. • Consider updating or installing the device drivers on your computer. When you connect your device to your computer, your computer should automatically prompt you to install the latest drivers.

  3. Apr 27, 2016 · Whether you’re jump starting a frozen phone or restoring a handset to factory defaults before passing it on, sometimes you need reset your Blackberry to get it working again. There are a number of simple ways to do this, from removing the phone’s battery to wiping its settings.

  4. Restart your Mac: Choose Apple menu > Restart. If a USB device isn’t working with your Mac, make sure all the cables are connected properly and any necessary software is installed.

  5. Serious mobility for serious business. BlackBerry UEM, a cross-platform EMM solution by BlackBerry, delivers device ownership flexibility, built on the trusted security and reliability we’re known for. Welcome to the end of mobile compromise and the beginning of possibilities. Secured. Learn about BlackBerry solutions for business.

  6. From the BlackBerry Contact Catalog drop-down menu, please select the following: Select Technical Support; Select BlackBerry Smartphones & Smartphone Software; Select the appropriate product from Product Type; Please note that your smartphone’s IMEI is required for the BlackBerry Smartphones option. Contact BlackBerry

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