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  2. Oct 25, 2022 · To perform a hard reset, remove the battery for a few seconds and then reinsert. For a soft reset, press and hold the Alt, Right-Shift, and Backspace/Delete keys. To restore your Blackberry to its original factory settings, go to Options > Security Settings > Security Wipe.

    • Cricket Webber
    • Press the "ALT," "DEL" and "CAP" keys on your BlackBerry's keyboard simultaneously. This performs a soft reset, which is similar to powering your BlackBerry off and then back on.
    • Remove the back cover from your BlackBerry handset and remove the battery.
    • Press and hold the "Power" key for 10 seconds.
    • Replace the battery and allow the BlackBerry to power on. This performs a hard reset, which should reset the screen. If the screen is still not responsive, contact your provider's technical support department for assistance with replacing the device.
  3. Apr 27, 2016 · Whether you’re jump starting a frozen phone or restoring a handset to factory defaults before passing it on, sometimes you need reset your Blackberry to get it working again. There are a number of simple ways to do this, from removing the phones battery to wiping its settings.

  4. The first is to reset the password from your device by tapping or clicking the "Forgot Password" button when prompted to sign into your BlackBerry ID. You will have to answer your security question and follow the on-screen instructions. The second option is to reset your password from a computer.

    • Shea Laverty
  5. Jan 10, 2024 · How to Fix a Black Phone Screen. Force-restart your phone. If your phone's screen is black and it's not responding to touch or button presses, use these steps to force restart your phone: Android: Press and hold the power button for 7-10 seconds, or until the phone turns off.

  6. I go to reset it and the whole cycle repeats. As I cannot get past both screens to perform a factory reset or any deletion of apps I am stuck. I think the best think to do would be to somehow reset the phone, erasing everything including the OS and installing a new OS from scratch.

  7. Sep 5, 2023 · Charge your phone: If the battery is completely drained, the screen may appear black even when the phone is turned on. Charge your phone for at least 30 minutes before trying to turn it on again. Check for software updates: Outdated software can sometimes cause display issues.

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