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  2. Aug 8, 2023 · To perform a soft reset on your Surface device, follow these steps: Press and hold the power button on your device for 30 seconds. Release the power button, then wait for 10 seconds. Press the power button again to turn on your Surface device.

    • Overview
    • Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
    • You want to reinstall your previous operating system: Go back to your previous version of Windows
    • Windows won't start, and you have a recovery drive to reinstall Windows
    • More troubleshooting options

    Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:

    •Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface

    •You want to reinstall your previous operating system: Go back to your previous version of Windows

    •Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows

    Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.

    Here’s how to reset your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Reset this PC, select Reset PC and choose an option:

    •Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.

    •Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.

    If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.

    Here’s how to go back to your previous version of Windows on your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.

    For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.

    You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.

    • 2 min
  3. Under Remove everything and reinstall Windows, tap or click Get started. Follow the instructions on the screen. Note: This will erase everything on the device. For your reference, please check on the article How to refresh, reset, or restore your PC.

  4. Mar 22, 2023 · Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Before you reset your device and reinstall Windows, you can...

    • 2 min
    • 19.7K
    • Microsoft Helps
  5. Aug 8, 2023 · The guide below will explain how to reset your Microsoft Surface device, whether it’s a Surface Pro, Surface RT, Surface Tablet, or a basic Microsoft Surface laptop. Here’s what to do: Press the Windows key + I to open Settings. If you’re using Windows 11, select System. If you’re on Windows 10, select Update & Security.

  6. Performing a factory reset on a Microsoft Surface Pro will erase all data and settings, returning the device to its original factory state. Here's how to do ...

  7. Oct 16, 2023 · Learn how to easily reset your Windows Surface tablet with our step-by-step guide. Resetting your device can help solve common issues and improve overall performance.

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