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Aug 8, 2023 · Soft reset your Surface device. To perform a soft reset on your Surface device, follow these steps: Press and hold the power button on your device for 30 seconds. Release the power button, then wait for 10 seconds. Press the power button again to turn on your Surface device. Instructions will vary based on the Surface model you own; older ...
- Overview
- Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
- You want to reinstall your previous operating system: Go back to your previous version of Windows
- Windows won't start, and you have a recovery drive to reinstall Windows
- More troubleshooting options
Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:
•Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
•You want to reinstall your previous operating system: Go back to your previous version of Windows
•Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows
Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.
Here’s how to reset your Surface:
1.Select Start > Settings > System > Recovery.
2.Next to Reset this PC, select Reset PC and choose an option:
•Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.
•Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.
If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.
Here’s how to go back to your previous version of Windows on your Surface:
1.Select Start > Settings > System > Recovery.
2.Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.
For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.
You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.
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Aug 8, 2023 · Select Troubleshoot > Reset your PC. On Windows 10, you may have to select Advanced Options > Troubleshoot > Reset this PC. If you want to keep your files, select Refresh your PC . Wait for the reset process to complete, then set up your Surface once again. Note: Depending on how your device is set up, you may need to sign in to your Microsoft ...
Mar 22, 2023 · Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Before you reset your device ...
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- Microsoft Helps
Mar 17, 2024 · If you're unable to access the Troubleshoot options, you can try resetting your device using the following steps: 1. Press and hold the power button on your Surface Go 2 for 30 seconds. 2. Release the power button, then press and hold the volume up button and the power button at the same time for 15 seconds. 3.
Dec 6, 2020 · Select All settings to open the Settings app. After the Settings app opens, select Update & Security . From the menu on the left, select Recovery . On the next screen, under the Reset this PC section, select the Get started button. You'll be provided with two options: Keep my files and Remove everything.
People also ask
How do I Reset my Microsoft Surface?
How do I perform a soft reset on my surface?
How do I Reset my surface X?
How do I Reset my Surface Go 2?
Select “Settings”. Choose “Update & Security” then “Recovery”. Click “Get started” and follow instructions. Hard Reset using Buttons: Turn off the Surface. Simultaneously press volume up (+) and power buttons for 15 seconds. Release them when you see the Surface logo. Back up important files before resetting!
