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  2. A replacement SIM lets you move your number to a new SIM if your old SIM is lost, stolen or damaged, or if you need a different size SIM for your new device. A replacement SIM can take up to 24 hours to activate in busy periods, however it's usually much quicker. Find out how to request a replacement SIM.

  3. Other ways to replace your SIM. If you’re on Pay As You Go, or you’d like to discuss your SIM replacement, get in touch with us. Check coverage and network status. If you have a problem with your SIM card or require a different sized SIM, you can order a new one here.

  4. Contact us if you need a new SIM because your SIM was lost, stolen, damaged or deleted from your phone. You can get in touch by either: Calling 150 from an EE phone (or 07953 966 250 from any other phone) Visiting an EE store. You need a different SIM for a new device - order a new SIM online.

  5. Go to Device Support. Lost or stolen SIM / device upgrades. We'll automatically send you a replacement SIM card or eSIM if you: Report your phone, tablet or laptop as lost or stolen. Upgrade your phone, tablet or laptop and need a different sized SIM card or a different type of SIM.

  6. If your SIM has been lost or stolen, you'll need to contact us by phone to block your SIM and order a replacement. Your replacement SIM will come activated and set up with your existing number, so all you need to do is insert it into your device.

  7. Got a replacement Pay Monthly SIM? Your replacement SIM should be active already. Put it into your phone, and it’ll connect to our network straight away. You’ll know it’s active if you can see signal bars. You may need to turn Wi-Fi off in your phone settings to see the signal bars. SIM not working?

  8. Help and support. Lost or stolen device? No need to worry, there are lots of ways to get help. We can block your device and send you a new sim with your existing number. And if you have phone insurance, we'll also help you make a claim and get a replacement. If your device has been stolen, you need to let us and the police know within 24 hours.

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