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  1. Get online support for Xfinity products & services. Find help & support articles, chat online, or schedule a call with an agent.

  2. Our customer service team is on a mission to offer the best service to our 24 million customers across Europe. In the UK the quality of our service has been recognized by independent industry regulator Ofcom, where we consistently place as one of the best performing providers in their complaints rankings across TV, Broadband and Talk.

    • Additional Xfinity Customer Service Numbers
    • Quickest Way to Reach A Live Xfinity Representative
    • Non-Phone Options to Reach Comcast’s Xfinity

    What do you need when you call Xfinity customer service?

    There are a few things you will need to have ready when you call Xfinity customer service: 1. Your ZIP code 2. The phone number associated with your account 3. Your Xfinity account number

    If you don’t have the information above, or you are not an existing customer, here is the quickest way to navigate the phone system to get to the correct department or to reach a live Xfinity representative: Call (800) 934-6489 (1-800-Xfinity). 1. Press 9 or say Spanish if you need to go to the Spanish menu 2. You will be immediately prompted to en...

    If you’re phone-averse or just don’t have the time to call Xfinity, you’re in luck. Many Xfinity customer service issues can be easily handled through your online Xfinity account. Don’t worry about picking up the phone for these common issues. We’ll show you how to handle them online in a flash. 1. Transferring your Xfinity services to a new home: ...

  3. You'll find handy guides that deal with all kinds of issues and queries below. Over 90% of our customers who use our online guides get the help they need before even having to get in touch. Just pick which Sky service you need help with and follow our help guides.

  4. 24-hour Emergency Services: +44 20 8239 3902 when calling from outside the UK. 020 8239 3902 when calling from within the UK. Claims: 0844 463 02 02 Lines open Monday-Friday, 8am-6pm. If you have any questions about your policy, please call Customer Service: 0844 463 02 02. Lines open Monday-Friday, 9am-5pm.

  5. What can we help you with? Some things you can do here. Your orders. Track packages. Edit or cancel orders. Returns and refunds. Return or exchange items. Print return mailing labels. Digital services and device support. Find device help and support. Troubleshoot device issues. Manage Prime. Learn about Prime benefits. Cancel Prime membership.

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  7. Resolve Xfinity issues without needing a phone call. Pay your bill, get support, or connect with an agent with Xfinity Assistant.

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