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- The Connector service links ServiceNow and LogMeInLogMeIn Rescue, allowing a ServiceNow user to easily create a LogMeIn Rescue session directly in the ServiceNow incident interface, linking all LogMeIn Rescue session history, chat dialog, and notes back to a ServiceNow incident for future reference.
support.logmeinrescue.com/rescue/help/integration-of-rescue-and-servicenow
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This section provides detailed steps for configuring ServiceNow in order to invoke Connector service. Connector service can generate LogMeIn Rescue PIN and store LogMeIn Rescue data to ServiceNow.
ServiceNow transforms IT from the department of no, to the department of now. And with the LogMeIn Rescue integration, you can extend the power of now to include on-demand remote support for fast resolution and seamless workflow. Integrate Rescue and ServiceNow for instant support where you can:
Today the Rescue Product Team is excited to announce that version 4.0 of the Rescue ServiceNow integration is live and certified on ServiceNow Tokyo, the 2022 fall release for ServiceNow. But wait, Tokyo isn’t publicly available until September 21st so how is this possible?!
Integrate Rescue with ServiceNow to: Easily generate a Rescue PIN and begin a remote support session link in the ServiceNow interface; Synchronize all chat dialog, session history, and notes from a Rescue session to corresponding ServiceNow incidents
Leverage Rescue SSO capabilities so technicians don’t have to login or store Rescue credentials within ServiceNow. Not only does Rescue’s integration with ServiceNow provide significant value – it’s also a breeze to stand up and use. Our ServiceNow connector easily links ServiceNow and LogMeIn Rescue, creating a seamless workflow
Key Features. Initiate a Rescue Remote Support Session from within ServiceNow and email the connection link to end user. Store Rescue session details including chat log and notes within a corresponding ServiceNow incident or case regardless if session begins in ServiceNow or Rescue.