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If you think there is something we should know about our services (the National Rail website, phone service and apps) please get in touch via email: customer.relations@nationalrail.co.uk. We will acknowledge your email within 24 hours, and aim to reply within 10 working days.
Find out how to contact us, claim compensation, make a complaint, or learn more about accessible train travel.
You can find biographies of all our current board members below. You can also find out to whom our board is accountable, as well as view their approvals and responsibilities. The board meets at least eight times a year, and the minutes are made available following each meeting.
Need train tickets for National Rail? Full details on train timetables, email and phone contact numbers, restrictions, and rail engineering works.
telephone: 020 7282 2000. post: If you have an enquiry relating to our policies or functions, contact our Public Correspondence Team (PCT), using the details below.
The National Rail Conditions of Travel form part of the agreement you make with the train companies when you buy a ticket to travel on the rail network. They set out your rights and...
The gateway to Britain's National Rail network. A portal into UK rail travel including train company information and promotions; train times; fares enquiries; ticket purchase and train running information.
