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5 days ago · Understanding First Call Resolution. First Call Resolution (FCR) measures a call center’s ability to address and resolve a customer’s problem or question during their initial interaction. This means there is no need for follow-up calls, cold or warm transfers and no issues are left pending.
5 days ago · The First Contact Physiotherapist (FCP) role offers patients direct access to musculoskeletal (MSK) specialists in primary care settings and is designed to reduce GP workload while providing high-quality care. Despite positive early evaluations of FCP services, there remains a need for up-to-date assessments of their impact. Aim
1 day ago · Dye-sensitized solar cells (DSSCs) present a promising solution for renewable energy due to their affordability, versatility, and sustainability, which are crucial in addressing climate change. This study explores the enhancement of low-cost, platinum-free counter-electrodes (CEs) for DSSCs through nitrogen (N2) plasma treatment, aimed at increasing photon absorption and the creation of active ...
2 days ago · Call center solutions come in different types tailored to specific business needs and objectives. 1. Inbound, Outbound, or Blended Call Center Solutions. Inbound call center solutions focus on receiving and handling incoming calls from customers seeking support or information.
2 days ago · The BM Solutions Product Transfer process is designed for customers with buy-to-let mortgages. The best time to apply for a BM solutions product transfer is within two months of the expiry of your existing product or if you are on the lender’s standard variable rate.
- To cancel a product transfer with BM Solutions, it's best to reach out to your broker as soon as possible and they will liaise directly with them a...
- Yes, BM Solutions is part of Lloyds Bank and operates as part of their banking group to offer buy-to-let mortgage products to landlords and propert...
- Product transfers are generally straightforward. Your broker will guide you through the process, providing some basic details that will allow them...
- Yes, BM Solutions is the same as Birmingham Midshires. BM Solutions is the brand used by Birmingham Midshires for its buy-to-let mortgage products....
1 day ago · At the Gartner conference, which takes place from October 21-24 at the Walt Disney World Swan and Dolphin Resort, Cognigy’s VP of AI Transformation, Thys Waanders, and Hardy Myers, SVP of Global ...
5 days ago · Cloud-based software solutions, like Contact Center as a Service (CCaaS), followed suit, promising flexibility and scalability. However, in retrospect, CCaaS simply refined the old telephony-based, human-first model and shifted its location rather than fundamentally transforming it. At the same time, customer expectations were evolving.
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