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19 hours ago · Erin Bury was working as a community manager at a tech startup in 2009 when she first came across Tony Hsieh’s book Delivering Happiness. Customer support was a key part of Ms. Bury’s role.
19 hours ago · Late Zappos CEO gave autonomy to lower-level staff, leading to happier teams, more loyal customers. Erin Bury was working as a community manager at a tech startup in 2009 when she first came across Tony Hsieh ’s book Delivering Happiness. A decade later, Ms. Bury started her own technology business: an online estate-planning service called ...
1 day ago · 26. Tony Hsieh – Servant Leadership at Zappos. Tony Hsieh, the former CEO of Zappos, was a pioneer of servant leadership, putting employee happiness and customer satisfaction at the center of his business model. His leadership style, focused on company culture, revolutionized how companies think about employee engagement and corporate ...
19 hours ago · — Tony Hsieh, Former CEO of Zappos. 53. “Service is the rent we pay for being on this earth.” — Shirley Chisholm, First African-American woman elected to Congress. 54. “Every company’s greatest assets are its customers because, without customers, there is no company.” — Michael LeBoeuf, Author and speaker on customer service. 55.
5 days ago · Tony Hsieh, the late CEO of Zappos, was known for fostering an entrepreneurial culture within his company. Hsieh encouraged employees to take ownership of their work and experiment with new ideas, which helped Zappos become a leader in customer service and e-commerce. Building Organisational Agility
5 days ago · Delivering Happiness, by Tony Hsieh – For learning ways to build a customer-first mindset and company. Build, by Tony Fadell – For learning how to put the amazing craft in balance with execution and the journey to get there. I also find myself, besides recommending the books above, also calling out these 2 programs & the deck cards:
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5 days ago · You mentioned that they guy that started Zappos, Tony Hsieh, who unfortunately passed away a couple of years ago, he actually, started working and putting together a part of Las Vegas, downtown Las Vegas, not actually The Strip, where he had this metric that he used to measure collisions — the amount of times people interacted with each other.