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Jun 24, 2015 · Here's how to do a soft reset: Hold down the power switch for about 3 seconds, until you see a black screen with button choices. Press the "Restart" button at the bottom-right of the display. There's more than one way to do a hard reset, here are the options: Option 1: Power off the device, then power up again.
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Perform a factory reset by following the steps below: Open the Settings menu. Open the General Management. Tap Reset menu and select Factory Data Reset. Tap Reset. Confirm the process by entering Face Recognation, Fingerprint ID, Iris scan, screen lock or password. Under the Reset menu, tap Delete All.
Guided Support. Option 1. Option 2. Option 3. Find useful information to get the most out of your BlackBerry smartphone or app. Visit BlackBerry Docs. If this didn't resolve your issue please try the next option. Check if your question has already been answered. Visit the BlackBerry Knowledge Base.
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Nov 11, 2016 · The way to back up data on your DTEK50 or DTEK60 is by going to Settings > Backup & reset. Press and hold at the same time: Volume Up + Home button + Power button, until you see BlackBerry logo. Then select from Recovery Mode menu “wipe data / factory reset” using Volume buttons to navigate and Power button to confirm.
