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  1. With the phone powered off, press and hold the Volume Down button and the Power button at the same time until the device turns on. Press the Volume Down button to highlight "Recovery mode". Press the Power button to restart into Recovery mode. Use the volume buttons to scroll to "wipe data/factory reset" and press the Power button to select it.

  2. To erase all data and reset your phone: Go to Settings > System. Touch Advanced > Reset options > Erase all data (factory reset) Reset phone if you can't open Settings. If you can't open Settings, do an external reset. With the device turned off, battery level more than 50%, press : Power key + Vol Down + Assistant Button.

  3. Go to Settings > System. Touch Advanced > Reset options > Erase all data (factory reset). External reset. If you can’t open Settings, do an external reset. Charge your battery 30% or more. Turn off the phone. Press and hold the Volume Down button and the Power button at the same time until the phone turns on.

  4. Go to Settings > System. Touch Advanced > Reset options > Erase all data (factory reset). External reset. If you can’t access Settings, do an external reset. Charge your battery 30% or more. Turn off the phone. Press and hold the Volume Down button and the Power button at the same time until the phone turns on.

  5. Allow several seconds for the reset to complete. Use Volume buttons to scroll to Reboot system now, then press the Power button to select it. Allow several minutes for the reboot to complete. If the phone doesn't finish rebooting, press and hold the Power button until the screen turns dark, then release it to power up normally.

  6. Go to Settings > System. Touch Advanced > Reset options > Erase all data (factory reset). External reset. If you can’t access Settings, do an external reset. Charge your battery 30% or more. Turn off the phone. Press and hold the Volume Down button and the Power button at the same time until the phone turns on.

  7. If you can’t access Settings, do an external reset. Charge your battery 30% or more. Turn off the phone. Press and hold the Volume Down button and the Power button at the same time until the phone turns on. Press the Volume Down button until you see Recovery mode. Press the Power button to restart in Recovery mode.

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