Search results
Sep 27, 2022 · GoTo does not provide cryptographic products or components; therefore GoTo itself cannot apply to receive a FIPS 140 security level rating or validation. GoTo Support is here for all your GoTo products. Download, install, test, read popular topics, user guides, and find resources that will help you use your product.
Oct 28, 2022 · Remote support sessions should never represent an open door for some malicious actor to walk through. Fortunately, Rescue provides tools that enable you to block malicious actors from connecting to your employees and to your customers in a variety of ways, so you can connect with end users in a highly secure manner. Six secure connection methods:
Sep 27, 2022 · Concurrent License: This license type enables a pool of licenses to be shared across a group of potential users. This means the total number of technicians that exist in an enabled status in the Admin Center can exceed the total number of licenses. GoTo typically employs a 3:1 ratio, which means that, for each license, a total of 3 technicians ...
Jun 8, 2023 · After logging in to GoTo Connect, you might be prompted to verify your email address. An email notification will be sent to your account email address. Check your email. Locate the Email verification email and copy the code from the message. Note: The verification code is valid for 10 minutes. Paste the code in the "Verification code" field ...
May 9, 2024 · In the Console Status area, select Tools > Manage Scripts. Result: The Manage Scripts page is displayed. Click Add New. Name the new script in the Script name field. Next to the Script file field, click Browse to locate the pre-written script. The script file must be present on your computer.
Nov 6, 2023 · Once the ServiceNow/ LogMeIn Rescue integration is set up, ServiceNow users will be able to do the following: Take advantage of smooth workflow from ticket creation in ServiceNow to a remote support session in LogMeIn Rescue. Easily generate a GoToLogMeIn Rescue PIN in the ServiceNow interface. Synchronize all chat dialog and session history ...
If your customer has updated to Windows 11, you can continue to provide remote support using LogMeIn Rescue. GoTo has fully tested all customer facing components of LogMeIn Rescue - including the private session applet, Calling Card, Instant Chat, and Unattended Access entry points. Windows 11 is fully supported with no issues or changes to ...
