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  1. Guided Support. Option 1. Option 2. Option 3. Find useful information to get the most out of your BlackBerry smartphone or app. Visit BlackBerry Docs. If this didn't resolve your issue please try the next option. Check if your question has already been answered. Visit the BlackBerry Knowledge Base.

  2. Restore from the options of BlackBerry Priv. If you want to make a reset using the device options to return to the factory state a BlackBerry Priv you have to follow these simple steps: Estimated time: 5 minutes. If you cannot turn on the BlackBerry Priv and therefore you cannot perform the factory restore from the device settings, this method ...

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  4. Check the steps for a soft reset below. Please note that it is not possible to carry out this reset if your BlackBerry is devoid of a keyboard. Step 1. Press down the alt key on the keyboard and keep holding it down. Step 2. Press the right shift key >> hold it (while continuing to press the alt key). Step 3.

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