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(These button combinations can change on different modals.) When you see the device logo release the Power button, but keep holding Volume Up until the recovery mode screen comes. Leave all the buttons when Recovery Mode screen appears. Go to Wipe Data / Factory Reset option using Volume Down and press Power button to confirm it.
The second option is to reset your password from a computer. Visit the BlackBerry ID reset page linked in the Resources section, click "Reset your password" and follow the on-screen instructions. In both cases, an email will be sent either to the email account associated with your BlackBerry ID or the device itself.
How To · BlackBerry Motion · Hard Reset · Recovery Mode · Factory Default Settings · Format · Reset · Wipe All Data · Backup · Factory Data Reset A factory data reset will restore your device to default factory settings and may delete or reset your personal files such as Downloads, Ringtone, Images, Applications, Contacts, etc. located in your internal storage device.
Except from all these problems if you want to restart your phone, you can perform a soft reset or force restart it. Performing a soft reset does not delete any personal data, files and apps on your smartphone. With a soft reset, the operating system is rebooted and all services reloaded. BlackBerry DTEK50
This community is expressly for Blackberry 10, Blackberry Playbook, and Blackberry OS enthusiasts. While we welcome legitimate discussion, any slamming of BB10, Playbook, or BBOS users for proposing the resurrection of these devices or OSes or their continued use will be warned and then banned.
