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  1. Perform a hard reset by following the steps below: Power off your device and wait a few seconds. Press and hold Volume Up + Power buttons together until recovery mode screen appears. (These button combinations can change on different modals.) When you see the device logo release the Power button, but keep holding Volume Up until the recovery ...

  2. Press and hold the Power and the Volume Up buttons at the same time, to turn the device on. You will now be able to see Recovery Mode on the screen. To exit the recovery mode on your BlackBerry KEY2 using the Volume Up and Volume Down buttons to highlight Reboot System Now and then press the Power button. Leave us a comment to get more help.

  3. Tap Reset menu and select Factory Data Reset. Tap Reset. Confirm the process by entering Face Recognation, Fingerprint ID, Iris scan, screen lock or password. Under the Reset menu, tap Delete All. BlackBerry Priv factory reset process is takes a few minutes. The initial start-up of the smartphone will take longer than usual, so do not interfere ...

  4. Plug a USB-C / Micro USB cable into your phone and connect it to your computer. Turn off your phone with the USB cable connected to computer. Press and hold the Power and the Volume Up buttons at the same time, to turn the device on.

  5. Use the Volume Up and Volume Down buttons to highlight Reboot to Fastboot and then press the Power button. Your phone will boot into the Fastboot Mode . To exit the fastboot mode on your BlackBerry Priv using the Volume Up and Volume Down buttons to highlight Reboot System Now and then press the Power button.

  6. The second option is to reset your password from a computer. Visit the BlackBerry ID reset page linked in the Resources section, click "Reset your password" and follow the on-screen instructions. In both cases, an email will be sent either to the email account associated with your BlackBerry ID or the device itself.

  7. account.blackberry.com › account › reset-passwordBlackBerry

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