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  1. A hard reset is very simple to perform and only requires a few easy tasks. First, once an issue arises, remove the cover at the back of the mobile device to reveal its battery. The back covering usually slides down or there may be a small button to remove the cover. After the cover is removed, the battery will then need to be taken out of the ...

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  3. Open the General Management. Tap Reset menu and select Factory Data Reset. Tap Reset. Confirm the process by entering Face Recognation, Fingerprint ID, Iris scan, screen lock or password. Under the Reset menu, tap Delete All. BlackBerry DTEK50 factory reset process is takes a few minutes. The initial start-up of the smartphone will take longer ...

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  5. Guided Support. Option 1. Option 2. Option 3. Find useful information to get the most out of your BlackBerry smartphone or app. Visit BlackBerry Docs. If this didn't resolve your issue please try the next option. Check if your question has already been answered. Visit the BlackBerry Knowledge Base.

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