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Sep 27, 2022 · With Rescue Lens, support technicians are able to use the camera of a customer's mobile device to provide a secure, live camera feed to the LogMeIn Rescue Technician Console, thus allowing them to see the actual situation the customer is facing and help them solve complex set-up, configuration or troubleshooting issues.
With LogMeIn Rescue for Linux, everyone wins. Agents can save time and do more by remotely accessing and handling up to 10 support sessions at once. Internal users and customers can enjoy simple, fast support on Linux desktops from any location. With a consolidated support tool for your entire ecosystem, your IT can streamline operations and ...
Sep 27, 2022 · Concurrent License: This license type enables a pool of licenses to be shared across a group of potential users. This means the total number of technicians that exist in an enabled status in the Admin Center can exceed the total number of licenses. GoTo typically employs a 3:1 ratio, which means that, for each license, a total of 3 technicians ...
We had LogMeIn but switched to SplashTop because the price kept going up. LMI kept adding features but we weren't using them and didn't want them but they don't give you an option. ST is just remote access, allows for screen blanking and keyboard mouse locking and you can remote assist. Plus MFA for additional security.
Oct 20, 2023 · About Rescue and Chrome OS. LogMeIn Rescue now provides remote support for Chromebooks using the Rescue Android application. The application provides Desktop View of the entire Chromebook, regardless of which type of application is displayed at the moment. With this, the technician can see what the remote user is doing on their Chromebook.
Sep 27, 2022 · Be aware that malicious third parties have been using LogMeIn Rescue trial accounts in attempt to gain wrongful access to customers' computers. Below you will find useful tips to prevent abuse. LogMeIn Rescue is a remote support software solution used by tens of thousands of legitimate businesses, including 50 of the world's top telecom ...
May 23, 2024 · The LogMeIn Rescue + Mobile iOS app (from v7.12.32 onwards) provides screen sharing functionality leveraging the iOS Broadcast feature introduced in iOS11. This enables technicians to solve issues on the customer's iOS device outside of the R+M app. When the app is sent to the background, the device screen is still transferred to the LogMeIn Rescue Technician Console.
