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    • Reset the network settings to default

      • If there are issues with the wireless connections on your BlackBerry smartphone, you can reset the network settings to default. This will reset all the network settings for Wi-Fi, mobile data and Bluetooth.
      support.bell.ca/Mobility/Smartphones_and_mobile_internet/blackberry-smartphone.how_to_reset_the_network_settings
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  2. To help you get started, here’s some useful information that can help you connect and manage Wi-Fi networks on your BlackBerry 10 smartphone.Connecting to Wi...

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  3. If there are issues with the wireless connections on your BlackBerry smartphone, you can reset the network settings to default. This will reset all the network settings for Wi-Fi, mobile data and Bluetooth.

  4. If Mobile Hotspot mode is on, your device can't connect to a Wi-Fi network. If none of the suggestions above solve your connection issue, try these more advanced troubleshooting options: • Check that the time on your BlackBerry device is synchronized with the network time.

  5. Sep 16, 2011 · The SSID of the access point is not configured on the BlackBerry device. Check the SSID status indicator in the Wi-Fi status indicator group. The SSID is case-sensitive. If the SSID status indicator is not correct, run Set up Wi-Fi in the Setup Wizard on the BlackBerry device again.

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  8. I can't connect to the mobile network. Try the following actions: • If your BlackBerry smartphone uses a SIM card, verify that your SIM card is inserted in your smartphone correctly. • If your smartphone normally connects to a CDMA network and your smartphone supports international roaming, verify.