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British Gas contact details. Get quick answers to frequently asked questions about your energy or home services account or contact our advisors.
- Help & Support
Find help for all British Gas products and services...
- My Account
Access your account to see your bills, send meter readings,...
- Complaints
Step 1: Contact us and let us know what has happened and...
- Help & Support
- British Gas Contact Number: Existing Customers
- Contact British Gas as A New Customer
- Contact British Gas as A Business Customer
- Other Ways to Contact British Gas
- British Gas Contact Number: Quick Reference Table
General Enquiries
For all enquiries that you may have regarding your existing account, such as querying a bill or changing the way you pay your bills, the number for British Gas account enquiries will be helpful. Use the phone number 0330 100 0056. Lines are open Monday to Friday from 9 a.m. to 5 p.m. If you're an existing customer and your query is directly linked to your account, the above number is your first port of call. Bear in mind that the British Gas contact number for account enquiries is not open 24...
Top up contact number
Having problems topping up your prepayment meter? You can follow our step by step guidewhich details the most common issues people have with topping up and could save you having to wait on the phone. If you can't get it resolved simply, British Gas customers who have prepayment meters can use the number 0330 100 0303for any queries related to Pay As You Go billing. This number will help you with a wide range of queries, including topping up, changing from pay as you go to direct debit and usi...
Complaints contact number
If for whatever reason you have a complaint that you would like resolved or acknowledged by British Gas, you can communicate this in a number of ways. You can use the general online complaints form or give them a call on the phone number 0330 100 0056 Prepayment customers should call 0330 100 0303if you have a complaint. If you prefer to have things in writing you can send a complaint letterto British Gas using the following details:
If you’re not a British Gas customer but you want to find out more about their energy tariffs, you can phone 0330 100 0056and select Option 3. Instead of calling, you can go to the British Gas websiteat any time of the day or night. You’ll find useful information about joining British Gas as a new customer. To get a quote, you just need to enter yo...
If you currently use British Gas Business to supply energy to your company premises and you want to speak to someone about your business energy account, call 0330 037 2006. Representatives are available Monday to Friday from 8 a.m. to 6 p.m. Existing British Gas business customers can also log in to their account on the British Gas website to submi...
As well as various customer service phone numbers, email addresses and postal addresses, there are even more waysto contact British Gas!
Here is a quick reference guide to all the British Gas contact numbers available. Scroll up to read more information about the numbers and to find free contact numbers for British Gas.
Dec 1, 2023 · To get in touch online, visit the British Gas website to use their online form or send them an email at customerservice@britishgas.co.uk. You can also chat with a customer service representative on their website’s support page. If you have a complaint that isn’t being addressed, email customercomplaints@britishgas.co.uk.
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Step 1: Contact us and let us know what has happened and what you want us to do to put it right. Depending on your complaint type, you'll be able to contact our team by webform, live chat, telephone or by post. Step 2: We’ll work with you to resolve the matter as quickly as we can.
Dec 20, 2022 · If neither of these are the problem, you should contact British Gas through their live chat service or by calling 0333 202 9816. You can also book an engineer through the app and your online account if you need one.
Jan 29, 2024 · Usually, the British Gas online chat is the quickest way to get a hold of the British Gas customer service team. The live chat usually has a response time of under 3 minutes, while emails could take between 2-3 days to be handled.
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Customer service contact details for British Gas. Telephone: 0330 808 3880 (PAYM), 0330 100 0303 (PAYG) Web form: enquiry form (PAYM), enquiry form (PAYG) Website: www.britishgas.co.uk.
