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  2. If your Surface won’t turn on, turns on and then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen—here's what you can try to get it working again.

    • 2 min
  3. Aug 16, 2024 · If your Microsoft Surface Pro won't turn on, there are a few ways to troubleshoot the problem and get it working again. The problem is usually solvable through a process of elimination. Start with the most apparent potential causes and work toward the more complex ones.

    • Brad Stephenson
  4. Feb 14, 2023 · Your Microsoft Surface won’t charge or turn on if the power connection is loose. Ensure the power adapter or cable fits securely in the wall outlet or socket. Also, ensure the power connector fits securely in your Surface’s charging port.

    • Why is my surface not turning on?1
    • Why is my surface not turning on?2
    • Why is my surface not turning on?3
    • Why is my surface not turning on?4
    • Why is my surface not turning on?5
    • Press power button. Yes, this is too obvious even to mention but do give it some time and then try switching it back on by pressing the power button just once.
    • Charge the device. Sometimes the charge drops so low that the device just won’t turn back on. If the battery is completely drained, put the device on charge for 10 minutes before trying to turn it on again.
    • Use hotkeys to wake Surface. If you have a keyboard connected, use this hotkey combination. Press the Win+Ctrl+Shift+B keys all at once. If you don’t have the keyboard connected, there is a way for the tablet mode too.
    • Try the forced restart method. Force shutdown Surface and restart by pressing down on the power button for 30 seconds. Do not release the power button before 30 seconds even if the screen starts responding.
  5. Aug 31, 2024 · I'm sorry to hear your Surface isn't turning on. Let's go through some troubleshooting steps: - Disconnect any USB drives, SD cards, USB accessories, external monitors, the Type Cover, or anything else you’ve connected to your Surface.

  6. First, try a 2 button reset: Step 1: Press and hold the power button on your Surface for 30 seconds and then release it. Step 2: Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.

  7. If your Surface won't wake up or respond, there are several things you can do. This video will show you how to force a shutdown and restart your Surface; ins...

    • 2 min
    • 194.2K
    • Microsoft Helps
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