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  2. Press and hold the "End Call" button to power on the device after 30 minutes, while leaving the device plugged in to the charger. If the battery is chargeable, the device will power on and the battery indicator on the home screen will show the device is charging. If the battery is not chargeable, the device will not power on.

  3. Apr 10, 2024 · Charging problems can stem from faulty chargers, broken cables, or a software glitch. Troubleshoot issues by rebooting the phone, testing different chargers, and checking the charging port. If all else fails, consider taking the phone to a repair center to address a potential hardware problem.

    • Overview
    • Hold the power button
    • Troubleshoot your cable, power adapter, outlet & case
    • Troubleshoot your battery charge
    • Troubleshoot your screen
    • Troubleshoot with advanced steps
    • Related resources

    Use the steps on this page to fix the following problems on your phone:

    Won’t turn on

    Has a black or blank screen

    Turns on but won’t charge

    First, try holding down your phone's power button for 5-7 seconds. This usually restarts a phone.

    1. Try to charge another device with your power adapter and cable.

    2. Check that the cable is securely connected to the adapter and to your phone.

    3. Check that there's nothing in the port of your phone, like dust or lint.

    4. Try to charge your phone with another cable or power adapter.

    Plug in your phone with a working cable, charger, and outlet, then wait one minute.

    • If you see a battery icon, your phone is powered off and is charging. You can restart right away.

    • If you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before restarting.

    • If you don't see a battery icon or red light after you plug in your phone, the issue could be with your screen.

    1. Press the power button for about 30 seconds.

    2. Wait about 2 minutes.

    3. Make your phone ring. You can call it from another phone or use Find My Device. Learn how.

    4. If your phone rings, learn how to troubleshoot your screen. If it doesn’t, go to the advanced steps (below).

    Option 1: Troubleshoot by connecting to a computer

    1. Check that your computer is on and connected to a power source.

    2. Connect your phone to your computer's USB or USB-C port with a cable that works.

    3. Wait about 10–15 minutes.

    4. Disconnect the cable from your phone, then reconnect it within 10 seconds.

    5. If you see a battery icon within one minute, your phone is powered off and charging.

    • Charge & turn on a phone

    • Fix a phone that freezes or is unresponsive

    • Check the outlet or power source. The outlet you've plugged your phone into may not be working for some reason, so try a different one. Likewise, try a different power bank or USB port on your computer to see if that solves the issue.
    • Check your charger and cable. A frayed or old cable could also be the culprit, so try a different cable. Your charger also might not be working properly, so try a different charger.
    • Check the charging port on your phone. Inspect the port on your phone to see if it looks damaged. If there are any issues here, it'll stop the charge from passing from the cable to the phone.
    • Check the case on your phone. Some cases prevent the cable from being fully inserted into the charging port. If your phone isn't charging, check out the port and see if the case is preventing it from being fully plugged in.
  4. Dec 27, 2023 · Check the charging port, heat, moisture, screen, accessories, power source, and software as potential causes of the charging issue. If all else fails, wait, reboot,...

    • Contributor
  5. Jan 27, 2024 · If your phone doesn't charge correctly, don't buy replacement cables and charging bricks just yet. Many charging problems can be solved in minutes by examining your phone, cable,...

  6. Apr 27, 2024 · April 27, 2024. It has been a long and busy day. You get home with a nearly dead smartphone battery and finally plug it in, only to find out the thing isn’t charging anymore! It’s normal to freak...

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