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1. www.britishgas.co.uk › energy › guidesA guide to our new account system upgrade - British Gas

   www.britishgas.co.uk › energy › guides

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   We’ll securely move your Direct Debit details to your new account system, so you might receive a notification from your bank to let you know. Any credit balances will be transferred to our new system. If your smart meter was already sending us your readings automatically, this will continue.

   • Author: British Gas

2. Videos

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     Our new account system | British Gas

     14 May 2024

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     How to book an Annual Service Visit on your PC | British Gas

     26 Sep 2019

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     How do I reset my password | British Gas App | British Gas

     26 Sep 2019

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3. forums.moneysavingexpert.com › discussion › 6364832British Gas moved dual fuel account to a new billing platform ...

   forums.moneysavingexpert.com › discussion › 6364832

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   Jun 13, 2022 · Hello. This has just started with me with my gas moved to a blank new online account with the electric left behind. Did it all get resolved in the end?

4. forums.moneysavingexpert.com › discussion › 6350820British Gas - "We’ve updated your account to our new system ...

   forums.moneysavingexpert.com › discussion › 6350820

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   Apr 14, 2022 · Has anyone else experienced similar problems and how long did it take to get resolved? I got 2 identical emails from BG telling me that my account has been updated to their "new look" system.

5. forums.moneysavingexpert.com › discussion › 6497096Issue with British Gas bill under old billing system, can't ...

   forums.moneysavingexpert.com › discussion › 6497096

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   Jan 8, 2024 · you should be able to view your old account on new account homepage, I'm able to access bills completely fine, the issue isn't accessing bills - it's disputing gas readings on the last bill under the old billing system.

6. www.express.co.uk › finance › personalfinanceBritish Gas billing chaos as customers sent demands for £ ...

   www.express.co.uk › finance › personalfinance

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   Jun 8, 2024 · British Gas said the billing errors stemmed from a faulty meter that was replaced in 2021 and insisted that her experience was unrelated to the new billing platform.

   • Video Duration: 2 min

7. www.youtube.com › watchOur new account system | British Gas - YouTube

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   May 14, 2024 · Find out everything you need to know about our new energy account system and how it works with this helpful guide.

   • Video Duration: 2 min
   • Views: 612

   • Author: British Gas

8. People also ask

   Why did British gas transfer my account to a new billing platform?

   • It subsequently emerged that British Gas had an issue with the transfer of the account to its new billing platform. It was revealed that the customer's gas meter reading had been wrongly recorded on the new system and she had been billed for months’ worth of energy that she had already paid for.

   British Gas 'billing chaos' as customers sent demands for £2,000

   www.express.co.uk/finance/personalfinance/1908859/british-gas-billing-chaos-customers-2000-demands

   See all results for this question

   Can a British Gas Bill be fixed on a new billing system?

   • Thank you for your understanding. Issue with British Gas bill under old billing system, can't get it fixed on new billing system! For context my parents do not speak English and aren't very tech literate, so I often times can only help them with bills (e.g. pay or dispute) once they themselves know the issue exists and check their emails.

   Issue with British Gas bill under old billing system, can't get it

   forums.moneysavingexpert.com/discussion/6497096/issue-with-british-gas-bill-under-old-billing-system-cant-get-it-fixed-on-new-billing-system

   See all results for this question

   Did British Gas send wildly inaccurate energy bills?

   • Customers of British Gas have accused the company of sending them wildly inaccurate energy bills which appear to miscalculate energy use by as much as 1,000 per cent. Many of the problems appear to be linked to the transfer of the accounts to a new billing system.

   British Gas 'billing chaos' as customers sent demands for £2,000

   www.express.co.uk/finance/personalfinance/1908859/british-gas-billing-chaos-customers-2000-demands

   See all results for this question

   Does British Gas Energy send a paper bill?

   • For customers receiving paper bills, we will continue to send paper communications. For our new system, we have a new app. Search for "British Gas Energy" in the App store and Google Play. We'll be in touch when you've moved to our new system so you can download the new app. Track your energy usage (up to 12 months).

   A guide to our new account system upgrade - British Gas

   www.britishgas.co.uk/energy/guides/new-system.html

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   Did British Gas owe £195?

   • British Gas discovered that it had entered an erroneous meter reading on the new system. It then emerged that the couple actually owed just £195. Another customer reported that her accounts and bills started going haywire after her account was changed to the new billing system in December 2022.

   British Gas 'billing chaos' as customers sent demands for £2,000

   www.express.co.uk/finance/personalfinance/1908859/british-gas-billing-chaos-customers-2000-demands

   See all results for this question

   Why did British Gas pay £9.5M to Ofgem?

   • British Gas said it is still working to resolve the issue. In 2017 British Gas was ordered to pay £9.5m in compensation by the energy regulator, Ofgem, after a new billing system left business customers with inaccurate bills. Ofgem said that it was monitoring complaints about the latest IT upgrade.

   British Gas 'billing chaos' as customers sent demands for £2,000

   www.express.co.uk/finance/personalfinance/1908859/british-gas-billing-chaos-customers-2000-demands

   See all results for this question

9. www.britishgas.co.uk › view-your-billHelp & Support - British Gas

   www.britishgas.co.uk › view-your-bill

   Your payment due. How much you’ll need to pay and by when. The quickest way to pay is in your online account. Or you can call our automated phone line on 0330 818 0004. If you need help paying your energy bills, there are a number of ways we can help you. 4. Information about your tariff and payment.