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Meet Robert. info@therobertspector.com. 1-206-383-7684. Robert Spector. Author. Speaker. Customer Service Authority. Robert Spector is a best-selling author and international speaker…not bad for a guy from Perth Amboy. He’s known for his engaging business stories, sprinkled with humor and useful takeaways.
- Becoming The Nordstrom of Your Industry
- Amazon: How It Became The World’S Most Disruptive and Dangerous Company
- The Seattle Effect: Lessons from America’s Capital of Customer Service
Robert Spector shows companies and organizations how to become “The Nordstrom” of their industry. What makes Nordstrom Nordstrom? What are the values and principles that comprise the culture of this most customer-centric company? For more than a century, Nordstrom has succeeded because the company believes that the employee experience determines th...
How did Jeff Bezos’s company become the powerhouse that it is? Robert Spector, who wrote the first book about the juggernaut—“Amazon.com: Get Big Fast”—explains how they did it, and offers valuable take-aways for friends and foes alike.
Seattle is home to some of the world’s most customer-focused companies: Amazon, Starbucks, Nordstrom, Costco, and REI, as well as the most customer-focused rock & roll band—Pearl Jam. What’s in the water in the great Northwest? Robert Spector has interviewed the leaders of these organizations and offers valuable lessons for anyone who has a custome...
“Robert Spector, author of The Nordstrom Way, is the quintessential customer service authority. In addition to Robert being an outstanding speaker and author, his firm provides amazing customer ...
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A master storyteller with a passion for customer-service culture, Robert has presented engaging keynote programs and half-day workshops to organizational gatherings in over 27 countries, from intimate retreats of 20 to industry conventions of over 2000. “Robert’s humor and storytelling were just what we needed.”. Robert is acknowledged as ...
Robert Spector is an international best-selling author, speaker and consultant who has worked with numerous Fortune 500 companies worldwide. A recognised authority worldwide on customer service excellence, he is best known for defining the core principles that define Nordstrom’s commitment to customer service, which he coined The Nordstrom Way.
Robert Spector Profile. Robert Spector is one of America’s leading experts on customer experience and employee experience. He is the author of the business classic The Nordstrom Way: The Inside Story of America’s Number One Customer Service Company.
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Robert Spector, the foremost authority on this world-class customer service powerhouse, breaks down the key elements that have enabled Nordstrom to survive and thrive since 1901. Nordstrom’s empowerment corporate culture is built upon essential values that promote doing good and doing well. Nordstrom believes that taking care of its employees ...
