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  1. The BBC broadcasts a number of UK-wide network services e.g. Radio 1 and Radio 4. We also broadcast Nations' services, e.g. Radio Scotland, as well as local services, such as Radio Bristol in...

  2. Below is a list of all the BBC's radio services that are available on FM and AM. We have listed the frequency ranges, if you want to know the exact frequency for your location then use our ...

  3. This analysis refers to those companies identified by Hewes & Associates as the top 150 that have results available with a year end in 2021 or 2022 and for which contracting, housing and facilities management account for roughly 50% or more of turnover.

  4. FM should continue until at least 2030 in the UK according to a Digital Radio and Audio Review by the Department for Digital, Culture, Media and Sport.

    • About This Government Functional Standard
    • Rationale
    • Definitions and Application
    • Introduction to Standards
    • Overarching Standard
    • Management Standard
    • Hard Services Standard
    • Soft Services Standard

    1.1 Purpose of this standard

    The aim of this standard is to improve quality, consistency and interoperability of facilities management (FM) services throughout the government estate. The key principle that informs this standard is that public sector FM organisations are first and foremost providers of FM services and must take full responsibility for the quality of the services they deliver. This standard sets the following minimum requirements.

    1.2 Scope of this standard

    This standard applies to property across government. This standard is mandatory for central government organisations with property responsibilities, including departments and their arm’s length bodies. Other public sector organisations might find it useful to assess themselves against the same framework.

    1.3 Government standards references and related standards

    This standard has been developed alongside a maturity tool and supporting guidance. These documents are designed to support assessments against this standard and to provide evidence to support any required case for change. This standard is designed to set the minimum requirements for FM services and their management across the public estate, and not to replace existing specifications or legal requirements. In any event, the following hierarchy of legislation and standards should be applied: 1....

    2.1 Context

    The public sector estate contains over 300,000 properties. It covers a wide range of organisations ranging from departments, and their arm’s length bodies (ALBs), through non- departmental public bodies (NDPBs) to emergency services, local authorities and health authorities. Across the public sector estate there is a significant spend related to FM with many suppliers. Properties across government have been subject to a wide range of standards in FM. These vary from industry standards, bespoke...

    3.1 Definitions

    The International Organization for Standardization (ISO) defines facility management as the “organizational function which integrates people, place, and process within the built environment with the purpose of improving the quality of life of people and the productivity of the core business.” FM is usually classified in two categories – hard services and soft services. Hard services primarily covers services to fixed elements ‘attached’ to the building and that cannot easily be removed, such as...

    3.2 Application

    This standard is based upon leading and established UK and international industry standards, including those from the British Standards Institution (BSI) and the International Organization for Standardization (ISO). Where standards do not exist, reference to industry or professional bodies’ standards may act as a substitute. The standard is delivery model agnostic and can be applied across all delivery models, including in-house, outsourced, hybrid models and Private Finance Initiative (PFI)....

    5.1 Standards

    There are a range of recognised standards that can apply to FM. Different standards have varying levels of importance, with Approved Codes of Practice (ACOPs) being a minimum standard to evidence compliance with certain health and safety requirements. This section outlines common standards and how they are applied in this document.

    5.2 International Organisation for Standardization

    The International Organisation for Standardization (ISO) is an independent, non-governmental organisation. Its membership consists of the standards organisations of 165 member countries. It works with experts from member countries’ standards boards to develop industry recognised and globally applicable standards. Where an ISO standard exists, it will be referenced in this standard. This standard will take priority over other developed standards due to their globally accepted nature. These sta...

    5.3 The British Standards Institution

    The British Standards Institution (BSI) is the national standards body of the UK. BSI produces technical standards applicable in the UK. These are often UK implementations of ISOs. These standards are denoted by starting with a ‘BS’ prefix.

    6.1 Standards

    Industry has a globally recognised and accessible ISO standard for FM in ISO:41001. It provides a common understanding around key aspects including FM strategy and service delivery.

    7.1 Vocabulary and Terminology

    Standardised vocabulary should be used throughout the property lifecycle, including any externalised service delivery. A common vocabulary and use of terminology avoids ambiguity and misinterpretation. This supports interoperability across the organisations. Each organisation shall adopt the use of the definitions contained in ISO 41011: 2018 – Facility Management – Vocabulary.

    7.2 Facilities Management Strategy

    Each organisation shall develop and maintain a FM strategy referenced within their Strategic Asset Management Plan (SAMP). These shall be developed to support organisational and operational requirements and follow a recognised standard. An FM strategy helps to ensure the FM function: 1. is aligned with objectives, needs and constraints of the organisation’s core business 2. is focused on improving the effectiveness of, and benefits provided to the organisation by its facilities 3. meets the ne...

    7.3 Facilities Management System

    Each organisation shall have a Management System in place for FM modelled on a recognised standard, with process maps for core FM Activities, as outlined in Appendix 1. A wider FM systems approach is also required, covering: 1. planning 2. support 3. operation 4. performance evaluation and 5. improvement. Note: the International Standards Organisationfamily of standards for facilities management provides comprehensive guidelines for comparable services.

    8.1 Statutory Compliance

    Staying compliant with current legislation is vital in order to sustain safe and legally compliant operations, and avoid costly remedial actions and disruptive urgent intervention. Organisations shall have a robust estate compliance plan which includes all of their properties. It shall make clear the responsibilities for compliance and detail any delegation of roles between central and local teams, agreed inspection frequencies, and clear specifications. Where this work is delivered through th...

    8.2 Mechanical & Electrical Maintenance

    Effective mechanical and electrical (M&E) maintenance is required to ensure continued operation of core assets and continuity of service delivery. The maintenance regime shall be proportionate to risk and asset criticality. A number of maintenance regimes might be used, including: 1. corrective maintenance 2. preventative maintenance 3. risk based maintenance 4. condition based maintenance. Each organisation shall develop and implement a maintenance regime for all its FM mechanical and electr...

    8.3 Fabric Maintenance

    Effective building fabric maintenance is required to ensure structural integrity and safety of the building. In addition, it will avoid the deterioration of the fabric and subsequent reduction in the asset value and the negative impact this has on the quality of the user experience for visitors and staff. Building fabric maintenance shall be treated in a proactive way, similar to the approach to M&E, again a number of maintenance regimes might be used, including: 1. corrective maintenance 2....

    9.1 Cleaning

    An effective cleaning service is essential to enable provision of a sanitary, clean and tidy environment and supports the safe and hygienic use of space. Cleaning frequencies shall be developed to suit the needs of the organisation’s operations and shall conduct cleaning of all areas in such a way as to maintain a clean and safe environment for all users. Both planned and reactive cleaning schedules shall be an integral part of FM. Having an effective cleaning regime can protect the assets wi...

    9.2 Window Cleaning

    Window cleaning frequencies shall be developed to suit the needs of the core services and conduct cleaning of all windows in the building in such a way as to maintain a clean and safe environment for all users. Facilities managers, building managers and other people that oversee window cleaning services must recognise and identify the risks associated with window cleaning; and ensure that the safety of operatives, employees, customers and the general public is of paramount importance. These r...

    9.3 Pest Control

    Pests have the potential to contaminate the workplace; spread disease; and damage products, foodstuffs and property. A risk assessment shall be undertaken and a proactive regime put in place where necessary. Any pest reports shall be investigated and rectified in a timely way, to avoid an infestation. Each organisation shall develop and implement a pest control regime with the aim of maintaining the buildings, facilities and surrounding areas free of pest species of public health significance o...

  5. Mar 1, 2023 · Discover the top trends in Facilities Management in 2023. CBRE's experts offer insights into the latest FM strategies, workplace solutions, and sustainability initiatives that are transforming the industry.

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  7. Apr 28, 2023 · FM services include cleaning, maintenance, security, health and safety, catering, and other maintenance support services. The UK facilities management sector contributes more than £65 billion to the UK economy and saw a growth of 4.8% in 2022, predicting an increase of 5.1% in 2023.

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