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Contact your mobile network
- If your phone is lost or stolen, you should contact your mobile network as soon as possible. They can block your SIM to prevent other people making calls on your account, as well as block your phone’s IMEI so no one can use it. All networks recommend getting in touch within 24 hours of losing your phone or getting it stolen.
www.moneysupermarket.com/mobile-phones/guides/lost-or-stolen-phones/What to do if your phone is lost or stolen | MoneySuperMarket
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What if I lost my phone/SIM?
What happens if I Lose my sim card?
What if my phone is stolen?
What should I do if my phone is lost or stolen?
If your lose or have your device or SIM card stolen, please call us on 0345 301 4455 as soon as possible. If you don't have access to another phone, you can contact us online. We'll block the device and SIM card to stop anyone else from using it.
- Report Your Missing Phone to Your Network Provider
- If Your Phone Is Stolen
- Paying For Unauthorised Calls
- Getting A Replacement Sim Card and Phone
- Get Help
You should tell your network provider straight away if your phone is lost or stolen, so they can block it and stop anyone else using it. If you don’t tell them straight away you might have to pay for any unauthorised phone calls, which can be very expensive. If your phone’s been stolen, ask your network provider for the phone's identification numbe...
You should report it to your local police station as soon as you can by calling 101 or going in person. Your network provider will give you your phone's identification number (IMEI), which you should pass on to the police. Make a note of the crime reference number - you’ll need it if you want to claim on insurance.
If someone else runs up a big bill on your phone you’ll usually have to pay for the cost of the calls up until the time you reported the phone missing. Some phone networks will only charge you a maximum of £100 if your phone is lost or stolen, as long as you report it within 24 hours. This only applies for monthly contracts - if you have a pay-as-y...
Your network will usually send you a replacement SIM card, but they may charge an administration fee. Your network won’t normally replace your phone free of charge and you’ll have to carry on paying your monthly line rental until the end of your contract. If you don’t get a free replacement phone, you’ll have to decide whether to: 1. buy a new phon...
Contact the Citizens Advice consumer helpline on 0808 223 1133 if you need more help - a trained adviser can give you advice over the phone. You can also use an online form. If you’re in Northern Ireland, contact Consumerline.
1. Got a SIM? If you have your old SIM back, you can continue using it. Skip ahead to step 2. Or need a new SIM? If you need a new SIM, order a replacement SIM here with a quick chat. When it arrives, using your original phone number. If you can’t log in to My Vodafone, use our SIM activation form instead.
If you lost only your SIM, we have two ways to get you back in service. You can quickly swap your number to an unactivated SIM: This method is only possible if you still have access to your registered email address to receive a 2-step verification code.
Lost or stolen device? No need to worry, there are lots of ways to get help. We can block your device and send you a new sim with your existing number. And if you have phone insurance, we'll also help you make a claim and get a replacement.
If your phone has been lost or stolen, you should do these things immediately: Text or call it - someone might have found it and you can organise to get it back. Block it - if you can't get hold of it, you should be able to lock it down by using Android Device Manager or Find my iPhone.
Nov 14, 2022 · If your phone is lost or stolen, you should contact your mobile network as soon as possible. They can block your SIM to prevent other people making calls on your account, as well as block your phone’s IMEI so no one can use it.
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