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  1. Oct 6, 2024 · Yes – £85,000. However, individual payment providers can choose to reimburse more than that. The Payment Systems Regulator (PSR), the body behind the new rules, says the £85,000 limit will cover 99.8% of all APP scam cases, and lead to reimbursement of around 90% of the total value of APP scams. The limit had initially been set at £415,000 ...

  2. Vishing scams. Scammers can get your bank details in a variety of ways. One of the most common is via 'vishing' phone scams, which typically involve fraudsters deceiving victims into believing they are speaking to a member of their bank's staff.

  3. We’ve written a template letter to help you make a formal complaint to your bank if you were a victim of a bank transfer or APP scam. You should use this after reporting the scam when it first happened, after you have a clearer idea of what happened and what your bank’s position is.

  4. Aug 14, 2023 · Vishing, or 'voice phishing', is when fraudsters call you pretending to be from your bank, HMRC, the FCA or other organisations. These scams often use scare tactics to get you to act quickly. The fraudsters may claim your bank account is at risk, or that you owe money that must be paid immediately.

  5. From 7 October 2024 if you’re a customer under Wise Payments Limited, our UK licensed entity, and you sent GBP from your Wise account to a GBP recipient in the UK that scammed you, you may be eligible for reimbursement. These scams are known as authorised push payment (APP) scams.

  6. To win your trust on a scam call, fraudsters will first need to steal your personal and banking details. Often this happens through a scam email or text. Once they have your details, they can call to pretend to be your bank, the police or a well-known company.

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  8. Fraudsters only need your phone number to send you a scam text. Their message will pretend to be someone you trust and want you to follow a link. When you’re suspicious about a text, forward it for free to 7726.

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