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Keypad error test. Install a fresh set of batteries and turn switch #3 to the ON position. Test each button on the keypad (one at a time) and listen for a beep on each button press. If beeping is not heard on all buttons, contact Technical Support for further troubleshooting. Keypad lockout
Feb 1, 2024 · Ensure the keypad is clean and free from debris blocking the display. Test your user codes or master code to see if the lock responds correctly. By addressing these common issues, you should be able to troubleshoot and resolve any problems with your Kwikset SmartCode 913.
Oct 16, 2022 · If your Kwikset SmartCode 913 is not working properly (won’t lock/unlock, the keypad not responding, etc.), start your troubleshooting by inspecting the batteries. The battery polarities may have reversed, causing the lock to stop working.
- Keypad Lockout. Keypad lockouts are a built-in feature in Kwikset smart locks designed to prevent unauthorized access from continuous attempts using incorrect codes.
- Dead Battery. A common issue with Kwikset smart locks is an unresponsive keypad due to dead batteries. In this case, if you are locked out, you will need to use a fall-back access option such as using a traditional key or using the emergency power port, to gain access to the interior to change the battery.
- Activate the Screen to access the Keypad. When it comes to accessing the keypad on the Kwikset Smart Lock, particularly touchscreen models like the Obsidian, there are a few ways to activate the screen.
- Inspect the Cable. One of the causes for an unresponsive Kwikset smart lock keypad could be a loose cable connecting the exterior keypad to the interior assembly.
On my Smartcode Deadbolt, the lock beeps, the keypad flashes red, and the door cannot lock. 8 possible issues: The door handing process was not executed during installation. This step will teach your lock the orientation of your door and is crucial to lock operation. Remove interior cover and battery pack.
The keypad is unresponsive. Make sure switch #3 is on. Use a fresh set of batteries and perform the door handing process. If the latch does not extend or retract, and the lock does not beep, press each individual key on the keypad (one at a time) and listen for beeping sound. If no beeping is heard, this is a keypad error.
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If programming is unsuccessful, the "X" pattern will flash three times with three beeps. Make sure the user code is not a duplicate and that it is between 4 and 8 digits during your next attempt. Make sure the lock has room for an additional code. If all user codes are filled, delete a code to make room for this one.
