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How do I fix Face ID not working on my iPhone?
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Why does Face ID not work on iPhone X?
Apr 24, 2024 · If Face ID isn't working on your iPhone or iPad Pro - Apple Support. If you need help using Face ID to unlock your iPhone or iPad, authenticate purchases, sign in to apps, or if you're asked to enter your passcode, learn what to do. Check for updates. Update your iPhone or iPad to the latest version of iOS or iPadOS.
- Overview
- Causes of iPhone Face ID Not Working
- How to Fix It When Face ID Isn't Working
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The iPhone's Face ID security feature gives your thumb a rest by using the device's front-facing camera to grant access to your phone and Apple Pay instead of a passcode or thumbprint. Problems with Face ID appear when you're trying to unlock your phone. You may or may not receive a prompt to enter your passcode.
Because Face ID uses both software and the camera, either could be at fault when the feature malfunctions. You'll have a few items to check when you're troubleshooting the issue, but some possible reasons include:
•The camera is dirty or blocked.
•Your face is obscured.
•Your version of iOS is out of date.
•Face ID has another issue.
Apple also has several features that stop Face ID from working to keep your device more secure. The following conditions will prompt your phone to ask for your passcode instead, but none of them mean that the feature is not working.
Because problems with Face ID can come from various sources, you'll have to try several fixes to get it going again. Here are some things to try.
1.Make sure nothing is blocking your face or your camera. For Face ID to function correctly, your eyes, nose, and mouth all need to be visible to the camera.
If it isn't your clothes obstructing the view, make sure your finger isn't covering the lens. You might also try removing or adjusting your phone case to see if it's getting in the way.
2.Ensure you're holding your iPhone correctly. While Face ID on iPad works regardless of how you're looking at the tablet, it won't work on iPhone unless the phone is in portrait (vertical) orientation.
Face ID also only works within a specific range of your face, so try holding your phone closer or farther away.
3.Clean the camera lens. Dirt and oil can stop your iPhone camera from working, so a quick wipe-down with a microfiber cloth can solve the problem.
Mar 22, 2023 · If you can't set up Face ID or the facial recognition feature stops working randomly, becomes unavailable, won't recognize your face anymore, or prompts you to enter a passcode instead, our troubleshooting tips will help you fix it.
- Christian Zibreg
- Author
Jan 10, 2022 · Face ID isn’t working on your iPhone or iPad and you don’t know why. No matter what you do, you can’t unlock your device or set up Face ID for the first time. In this article, I’ll explain what to do when iPhone “Face ID Is Not Available”. These steps will help you fix Face ID on your iPad too!
Aug 13, 2021 · An Apple expert explains why Face ID is not working on your iPhone and shows you how to fix the problem using a step-by-step guide.
Jan 11, 2019 · How to fix ‘Face ID not working’ problems on iPhone. Having problems getting Face ID to unlock your iPhone or iPad? Here are some handy fixes to try before calling Apple Support. By...
Aug 14, 2023 · If you are unable to unlock your device or authorise payments & applications because your iPhone's Face ID isn't working, read this guide to fix the issue.
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