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   How do I contact eastmidrailway?

   • Call us on 03457 125 678. Lines are open 24 hours a day, 7 days a week. Drop us a line on Twitter at @eastmidrailway. Our social media team is online 24 hours a day. Please enter a summary of your question / comment (up to 500 words). You will be contacted by Customer Services if we need further information from you.

   Customer Relations - EMR

   www.eastmidlandsrailway.co.uk/form/customer-relations

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   How do I contact East West Rail?

   • Our team are available weekdays between 9am – 5pm to answer any questions or concerns. You can contact the team on 0330 134 0067, by email contact@eastwestrail.co.uk, or by post at FREEPOST East West Rail. Every time we start a new topic through the Community Hub, we’ll let you know what type of conversation we’re starting.

   Welcome to the community events home page

   communityhub.eastwestrail.co.uk/community-events

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   How do I know if my East Midlands Trains account is open?

   • Check for the blue tick - you'll see this on our profile, and next to our name in all posts and messages. Check how long the account has been open. We opened our account in October 2008 under our previous East Midlands Trains franchise You can choose not to provide these details over social media. Instead you can email our customer services team at

   Contact us - EMR

   www.eastmidlandsrailway.co.uk/help-manage/manage/contact-us

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   How do I contact the rail ombudsman?

   • Call us on 03457 125 678. Lines are open 24 hours a day, 7 days a week. The answer to your question may already be online. Here are some of our most popular topics: The Rail Ombudsman is there to help resolve on going complaints between us and our customers. It’s free to use their services and they are independent of the rail industry.

   Contact us - EMR

   www.eastmidlandsrailway.co.uk/help-manage/manage/contact-us

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   How do I contact trainline customer service?

   • You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel. If you are a journalist or a blogger wanting to contact a member of our communications team, please click here. If you are interested in a career at Trainline, please click here.

   Contact Us - Trainline

   www.thetrainline.com/about-us/contact-us

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   How do I contact EMR digital assistance?

   • There are a number of ways you can contact us: Or try our EMR Digital Assistance who can quickly help answer queries or point you in the right direction to get help. Just click on the link at the bottom of this page. Need help with something else? Provide feedback (good or bad) about our services.

   Contact us - EMR

   www.eastmidlandsrailway.co.uk/help-manage/manage/contact-us

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2. www.eastmidlandsrailway.co.uk › manage › contact-usContact us - EMR

   www.eastmidlandsrailway.co.uk › manage › contact-us

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   Contact us through out contacts page or through the Facebook, Twitter and WhatsApp links above to be confident you are speaking to us directly. Other ways to get in touch. Call us on 03457 125 678. Lines are open 24 hours a day, 7 days a week.

3. www.eastmidlandsrailway.co.uk › form › customerCustomer Relations - EMR

   www.eastmidlandsrailway.co.uk › form › customer

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   Drop us a line on Twitter at @eastmidrailway. Our social media team is online 24 hours a day. Email. You can contact our customer service team via webchat or email us: [email protected] Post. Write to: EMR Customer Service Centre Locomotive House Locomotive Way Pride Park Derby DE24 8PU

4. www.eastmidlandsrailway.co.uk › media › 497Contact us - EMR

   www.eastmidlandsrailway.co.uk › media › 497

   National Rail Enquiries. Telephone: 03457 48 49 50 for train times, fares and rail information Textphone: 0345 60 50 600 TrainTracker: Call 0871 200 49 50 or text a station name to 84950 for up to the minute departure and arrival times.

5. www.thetrainline.com › about-us › contact-usContact Us - Trainline

   www.thetrainline.com › about-us › contact-us

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   You can contact our customer service by phone, email, or online chat. You can also visit our help pages for any questions regarding your booking and travel.

   • Location: 120 Holborn, London, EC1N 2TD

   • Phone: 0333 202 2222

6. twitter.com › EastMidRailway › statusEast Midlands Railway (EMR) on Twitter

   twitter.com › EastMidRailway › status

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   Apr 29, 2023 · We do understand the cost of your ticket may not been enough for your experience this evening. If you would like to claim for additional compensation then you will need to email our Customer Service Team. Their email address is contact@eastmidlandsrailway.co.uk ^ML

7. www.eastmidlandsrailway.co.uk › help-manage › manageChange your ticket - EMR

   www.eastmidlandsrailway.co.uk › help-manage › manage

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   Contact us. If you have any questions about making changes to your ticket, please contact us: For questions about online bookings, contact our Web Support team on 03457 125 678 (7-days a week: 8am - 8pm) Our social media team is online 24 hours a day, tweet us at @eastmidrailway. Call our Customer Service Centre on 03457 125 678, we're here 24/7.

8. twitter.com › EastMidRailway › statusEast Midlands Railway (EMR) on Twitter

   twitter.com › EastMidRailway › status

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   Apr 30, 2023 · You conveniently take circa 10 days to respond & say need to edit claim by which time 30 days is up, convenient hey! Hello, the reason I tweeted you is to ask where on the ticket I can find my reference number. If I knew that I wouldn’t t have needed to contact you.