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  3. www.microsoft.com › how-to-reset-your-surfaceHow to Reset Your Surface Device – Microsoft Surface

    Aug 8, 2023 · Hard reset your Surface device. To perform a hard reset on your Surface device, follow these steps: Select Start > Settings > System > Recovery. Select Reset this PC. Choose whether you want to keep or remove your personal files. Select Cloud download if you have a OneDrive account, or Local reinstall if you’re using an external hard drive ...

  4. support.microsoft.com › en-us › surfaceRestore or reset Surface for Windows - Microsoft Support

    • Overview
    • Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
    • You want to reinstall your previous operating system: Go back to your previous version of Windows
    • Windows won't start, and you have a recovery drive to reinstall Windows
    • More troubleshooting options

    Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:

    •Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface

    •You want to reinstall your previous operating system: Go back to your previous version of Windows

    •Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows

    See full list on support.microsoft.com

    Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.

    Here’s how to reset your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Reset this PC, select Reset PC and choose an option:

    •Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.

    •Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.

    See full list on support.microsoft.com

    If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.

    Here’s how to go back to your previous version of Windows on your Surface:

    1.Select Start > Settings > System > Recovery.

    2.Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.

    See full list on support.microsoft.com

    For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.

    You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.

    See full list on support.microsoft.com

    Surface won’t turn on or start
    Find my BitLocker recovery key
    Recovery options in Windows
    Surface devices help

    See full list on support.microsoft.com

    • 2 min

  5. answers.microsoft.com › en-us › surfacei want to factory reset my surface go from the lock screen

    Jul 27, 2020 · 1: Press and hold the Shift key on the keyboard. 2: Click the Power icon on the screen and choose Restart (Do not release the Shift until you get to the Choose an option screen) 3: Choose Troubleshoot. 4: Choose Reset this PC then follow the instructions. USB Recovery:

  6. www.windowscentral.com › how-factory-reset-yourHow to factory reset Microsoft's Surface Go - Windows Central

    Nov 29, 2018 · Open the Start Menu in the bottom left-hand corner of your display. Select the Settings cogwheel on the left. Select Update & Security from the Settings menu. Under the Recovery submenu, find...

  7. wus.prod.support.services.microsoft.com › en-gbRestore or reset Surface for Windows - Microsoft Support

    Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface. Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset.

  8. helpdeskgeek.com › how-to › how-to-refresh-orHow to Refresh or Factory Reset Your Microsoft Surface

    Aug 8, 2023 · Select Troubleshoot > Reset your PC. On Windows 10, you may have to select Advanced Options > Troubleshoot > Reset this PC. If you want to keep your files, select Refresh your PC. Wait for the reset process to complete, then set up your Surface once again.

  9. www.youtube.com › watchHow to restore or reset your Surface | Microsoft - YouTube

    Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Before you reset your device and reinstall Windows, you can...

    • 2 min
    • 30.6K
    • Microsoft Helps

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