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To perform a soft reset, press and hold down the power and volume down keys until the screen turn black and the Samsung logo appears. Your phone will restart and you can try unlocking it again. Troubleshoot your issue and book a repair. Need help with your product? Try our online troubleshooter to resolve the problem.
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- Factory Reset
May 16, 2024 · Use Smart Lock. Factory reset your device with Google Find My Device. Visit a Samsung Service Centre for factory reset. Additional resources: Access your device backups in Samsung Cloud. Back up and Restore data on your Galaxy device. Back up and restore data on your Galaxy phone. Expand your Galaxy phone storage using a microSD card.
Oct 24, 2021 · 24-10-2021 09:00 PM. Hi, I'm currently unable to unlock my phone. It won't allow me to use the fingerprint sensor, and when I put in my PIN, the screen just goes black for a few seconds, and then returns to the lock screen. I've tried restarting the phone and turning it off, but it won't allow this either. If I hold down the power button, the ...
- Overview
- Quick steps
- How to reset a locked Samsung phone - explained in depth
- 1. Turn off your phone
- 2. Open the recovery menu
- 3. Enter your Google account details
- 4. Reset your phone
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How-to
By James Rogerson
published 23 July 2022
Take your phone back to the beginning
A Samsung Galaxy S21 FE (Image credit: Future)
There are various ways to unlock Samsung phones, so generally you’re best off doing that if possible. But if you’ve exhausted your options and are still locked out – or were planning to reset your phone regardless – then you may be able to reset it without unlocking it.
•Turn off your phone
•Open the recovery menu (often by pressing volume up and the side button)
•Enter your Google account details if prompted
•Select ‘Wipe data/factory rest’ or ‘Delete all user data’
We've covered the steps for resetting a locked Samsung phone above in brief, but if you're running into difficulties then read on for a detailed step-by-step process.
The first step is to turn off your Samsung phone, but if you’re locked out of it that could be easier said than done, as it will ask you to enter your PIN, password, or pattern. If you don’t remember your security information, then you’ll have to wait for the phone to run out of battery and power down automatically.
With your phone switched off, you now have to boot it into the recovery menu, which means switching it on with a specific button combination.
The exact combination will depend on which Samsung phone you have, but with most of Samsung’s more recent phones – and specifically any Samsung phone that only has volume buttons and a side button – you should press volume up and the side button until you feel a vibration and see the Samsung logo, then release them.
That approach works on the likes of the Samsung Galaxy S22, Galaxy S21, and Galaxy Z Fold 3.
If your phone has both a power button and a Bixby button (like the Samsung Galaxy S10) then you should press the volume up, power and Bixby buttons all at the same time, and hold them until you feel a vibration, then release them.
Finally, if your Samsung phone has a separate physical home button beneath the display, then you should press volume up, home and power all at the same time until you feel a vibration. Once you do, release the power button but keep the other buttons pressed, then when you feel a second vibration you can release the remaining buttons.
In the vast majority of cases one of these methods will work, however a few phones for whatever reason use volume down rather than volume up, so if it’s not working, try that button instead.
One your phone has rebooted it should take you to the recovery menu – but before getting access to this you’ll probably be asked to enter your Google account information, meaning the registered email and password. This is to prevent stolen phones from being reset.
If you know your email but not your password, then you can reset or recover the latter by using the Google Account Recovery page. If you don’t know your email or your password then you’ll need to send your phone along with proof of purchase to an authorized Samsung Service Center, where they’ll be able to reset it for you.
On the recovery menu, you should see an option that reads either ‘Wipe data/factory rest’ or ‘Delete all user data.’ Navigate to this using the volume buttons, then press the power button to select this option.
You’ll be asked to confirm this a couple of times, so using the same buttons select ‘yes’ until the process begins.
This process may take up to a few minutes, but once finished, the words ‘Data wipe complete’ will appear on your phone, and you can then press the power button to select ‘Reboot device.’
When your device reboots you may be asked to enter your Google password. If you’ve got this far that’s likely something you know, but if you don’t know it, try the suggestions offered in step 3.
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- James Rogerson
Oct 4, 2023 · Step 5: Once the command has been run, restart your phone. 5. Factory Reset Android Phone From Recovery Mode. Does your Samsung or other Android phone still not accept the correct password?
May 11, 2023 · Step 1. Launch Android Unlock on your computer after the download and installation. Next, select the "Screen Unlock" module. Step 2. Connect Samsung phone to the computer via USB and enable USB debugging on your Samsung phone. The tool will recognize your device. Now, tap on "Unlock Android Screen". Step 3.
Sep 16, 2022 · I have tried to restart it by using the volume and power button and it restarts but once it comes back to the lock screen and I enter the password again, it just go black again and goes back to the lock screen. Why is this happening and why wont it unlock.
