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If your Surface won’t turn on, turns on and then off, or starts and gets stuck on a screen—a black screen, a screen with a logo, or another screen—here's what you can try to get it working again.
- 2 min
Aug 16, 2024 · If your Microsoft Surface Pro won't turn on, there are a few ways to troubleshoot the problem and get it working again. The problem is usually solvable through a process of elimination. Start with the most apparent potential causes and work toward the more complex ones.
- Brad Stephenson
First, try a 2 button reset: Step 1: Press and hold the power button on your Surface for 30 seconds and then release it. Step 2: Press and hold the volume-up button and the power button at the same time for at least 15 seconds and then release both.
Feb 19, 2024 · Follow our in-depth, step-by-step guide on how to fix your Surface Pro issues that won't turn on, start, or wake up from sleep.
Here's what to do if your Surface gets stuck on the Surface logo screen with no spinning dots or turns off after logo screen.
Feb 14, 2023 · Fortunately, power supply or battery issues are often easy to troubleshoot. We’ll show you seven troubleshooting steps to try if your Microsoft Surface won’t turn on. Table of Contents. 1. Charge Your Surface Fully. 2. Check the Power Connection. 3. Use Authentic Charging Accessories. 4. Leave Your Surface to Cool. 5.
If your Surface stops responding, or hangs, use the following methods to force a shutdown, and then restart. Be aware, though, that whenever possible, you should shut down your Surface in the normal manner. See Surface power states for ways to do this normally.