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  1. Disruption information. Find essential information on managing booking disruptions with Virgin Australia. Access details on handling flight changes, cancellations, and other travel interruptions. Retrieve your booking details, change or cancel bookings, add baggage, check in and select a seat.

  2. Online. Go to Manage Your Booking and retrieve your itinerary details to make booking changes or cancellations. You will only be able to change or cancel your flight if you have not checked-in online.

  3. Input Reservation or Velocity details: Reservation Details: Velocity Details: Booking Reference: * *

  4. Booking reference, Velocity or e-Ticket. Enter the booking reference found in your itinerary or Velocity number. Last name. Departure airport. Check in. Online international check-in unavailable. Online check-in is currently unavailable for international travel. Please arrive at the airport three hours ahead of your flight departure to check-in ...

  5. Check-in for your flight online via desktop, tablet or mobile devices using our online check-in portal. For domestic flights: Online check-in for domestic travel will open 48 hours prior to your scheduled flight departure, and close 45 minutes prior.*. For international flights: Online check-in for international travel is currently unavailable.

  6. If your flight has been cancelled or impacted by changes to our schedule. The easiest and best option to make a change is to log into My Booking and click or tap on the red web chat icon at the bottom of your screen. Alternatively, you call us.

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  8. Manage your Virgin Atlantic Holidays booking, view and pay your balance, download tickets and invoices.

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