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How do I Reset my Surface tablet?
Apr 15, 2020 · To reset your Surface from a USB recovery drive: Step 1: Make sure your Surface is turned off and plugged in (hold down the power button for 30 seconds). Step 2: Insert the USB recovery drive into the USB port on your Surface. Step 3: Press and hold the volume-down button while you press and release the power button on your Surface.
Oct 24, 2023 · If you are unable to access the settings menu on your Windows 10 tablet, you can try using the Windows Recovery Environment (WinRE) to perform a factory reset. Here’s how: Power off your tablet completely. Press and hold the Power button to turn on the tablet.
- Overview
- Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
- You want to reinstall your previous operating system: Go back to your previous version of Windows
- Windows won't start, and you have a recovery drive to reinstall Windows
- More troubleshooting options
Having trouble with your Surface? If you've tried basic troubleshooting options, you may need to restore or reset your Surface. Here are some common issues and solutions:
•Your Surface isn't working well, and it's been a while since you installed anything new: Reset your Surface
•You want to reinstall your previous operating system: Go back to your previous version of Windows
•Windows won't start, and you have a recovery drive: Use a recovery drive to reinstall Windows
Before you reset your device and reinstall Windows, you can choose to keep your files or remove them. If you can't sign in to Windows, try retrieving your password before performing a reset. To learn more, see When you can't sign in to your Microsoft account.
Here’s how to reset your Surface:
1.Select Start > Settings > System > Recovery.
2.Next to Reset this PC, select Reset PC and choose an option:
•Keep my files—Reinstalls Windows 11 but keeps your personal files and any apps that came with your PC. This option removes changes you made to settings, as well as apps and drivers you installed.
•Remove everything—Reinstalls Windows 11 and any apps that came with your PC. This option removes personal files, changes you made to settings, and apps and drivers you installed.
If you recently upgraded to Windows 11 and it isn’t working for you, try going back. In most cases, you'll have 10 days to go back. This will keep your personal files, but it'll remove apps and drivers installed since upgrading, as well as any changes you made to settings.
Here’s how to go back to your previous version of Windows on your Surface:
1.Select Start > Settings > System > Recovery.
2.Next to Go back, select Go back. If you don't see this section, too much time has elapsed since you upgraded, and you can no longer go back.
For more info about using a recovery drive to reinstall Windows, see Creating and using a Surface USB recovery drive.
You may need your BitLocker Key to reinstall Windows with a recovery drive. For more info about BitLocker keys, see Find my BitLocker recovery key.
- 2 min
May 20, 2018 · Your recovery key may be stored in your Microsoft Account. https://support.microsoft.com/en-gb/help/4026181/windows-10-find-my-bitlocker-recovery-key. If you haven't backed up your recovery key, your data will be inaccessible.
If you can’t find the BitLocker recovery key and are unable to undo any changes that caused it to be needed, you’ll have to reset your device using one of the Windows recovery options. Resetting your device will remove all of your files.
If you have forgotten Password, PIN, if you want to erase or refresh your tablet, you can do reset your tablet from the Troubleshoot menu. Warning! A reset returns Surface to its factory settings!
Aug 8, 2023 · Hard reset your Surface device. To perform a hard reset on your Surface device, follow these steps: Select Start > Settings > System > Recovery. Select Reset this PC. Choose whether you want to keep or remove your personal files. Select Cloud download if you have a OneDrive account, or Local reinstall if you’re using an external hard drive.
