Octopus Group
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Sign in to your account. Which? Recommended for seven years running and the UK’s most awarded supplier. One of Europe’s largest investors in renewable energy.
Update your browserfor a better web experience, here and all over the internet. Octopus customers pay less: Cheaper than price-cap prices, rewards for using less when the grid is stressed, and smart tariff savings for your home, car or battery.
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With just a few taps in your online account, you can: ⛅ Check balance forecast. 💳 Change payment amount. 👉 Submit meter readings. 🔧 Request a smart meter. 🫂 Access bill support. 🤝 Make a payment. ⚙️ Update personal details. 🚚 Tell us you're moving out. 📃 View historical statements. Search our FAQs. Supporting our customers.
Half-hourly electricity prices that update daily based on wholesale costs. Shift your energy use from the 4pm-7pm peak to save money. Find out more. Selling your solar, topping up your battery, or warming your heat pump. There's a world of Octopus smart tariffs — find the one that’s right for you. Explore the range.
How do my monthly payments work? How do I refund the credit on my account? I need help with my energy bill. When will my first Direct Debit go out? Can I get current account cash back on my energy with Octopus? What happens if I'm in credit or debit with you?
Dec 22, 2021 · Looking for your account number? You can find it here. Meter readings: This is where you can see the timeframe for your energy charges. Customer name and billing address: This is your name and billing address, unless your supply address and billing address are the same.
You can check your current balance and manage all of your payment details, including amount and payment date, from your online account or app. You can download our app from the App Store or the Google Play Store.
May 13, 2024 · You should have received an email from Octopus Energy telling you how to set up your account. Your Shell Energy account won't work anymore. If you're a former Shell Energy customer and haven't heard from Octopus Energy, contact it.
Answers to our most common questions about your bill, including rates, payment methods and fees. I think my bill is too high, what should I do? How long does it take to receive a paper statement? Will my statement be issued the same day every month? What is a TDSP adjustment? What is a TDSP charge? Back to FAQ home.
