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Dec 15, 2021 · An Apple expert explains why your iPhone 11 won't charge and shows you how to fix the problem using a step-by-step troubleshooting guide.
If your iPhone or iPod touch won't charge. If your battery won't charge, charges slowly or an alert message appears, find out what to do. Plug into a power source. To charge your device, follow these steps: Connect your device to the USB cable that came with it. Plug into one of these three power sources:
- Turn it off and back on again. Anytime you are troubleshooting a problem, it helps to restart the system and see if that fixes the issue. If your phone still has enough battery life, restart the phone and then try to charge it again.
- Verify that your phone is not charging. Start by making sure your phone is not charging. Connect your phone however you usually do to charge it — wirelessly, plugged into an AC adapter, plugged into a computer's USB port — and check the phone's display.
- Don't charge it wirelessly. If you have an iPhone X or later that supports wireless charging — or you have a wireless charging case for an older model iPhone — let's simplify our troubleshooting by eliminating that as a possibility right away.
- Check your iPhone's Lightning port. If your phone isn't charging the way it usually does, your next stop should be to inspect the Lightning port. This is a lot more common than you might think.
- General Troubleshooting Tip. One of the most fundamental techniques in troubleshooting is called "swapping with known good parts." Take an accessory you think might not be working and substitute it in your setup with an identical part that's new or already known to work.
- Restart your iPhone. Apple's iPhone software sometimes gets confused about charging operations due to mistakes, or bugs, in its programming. Sometimes that software crashes and is not functioning properly.
- Update your iPhone OS. Software that controls charging on your iPhone can have mistakes written into it. Sometimes Apple catches these mistakes and fixes them with updates.
- Check your Lightning Cable. If restarting and updating your phone didn't help, it's time to start looking at potential hardware problems. Apple has a special brand name for the charging connector on the bottom of the iPhone: Lightning.
- Hard Reset Your iPhone. Sometimes the solution is as simple as hard resetting your iPhone. That’s the first thing an Apple tech would do in the Apple Store, and it’s easy to do at home.
- Check Your Lightning Cable For Damage. Take a very close look at both ends of the USB cable you use to charge your iPhone. Apple’s lightning cables are prone to fraying, especially at the end that connects to your iPhone.
- Try A Different iPhone Charger. Do you charge your iPhone by plugging it into the wall, using a car charger, in a speaker dock, in your laptop, or some other way?
- Brush The Gunk Out Of Your iPhone’s Charging Port. Use a flashlight and take a close look at the charging port in the bottom of your iPhone. If you see any debris or gunk in there, it might be preventing the lightning cable from making a solid connection to your iPhone.
Jun 25, 2019 · Press and hold the Sleep/Wake and Home buttons simultaneously until the Apple logo shows up on the screen. Clean Out Your Charging Port. If a hard reset didn’t do the trick, try cleaning out the charging port.
Nov 22, 2022 · Are you repeatedly plugging your iPhone into power, but it fails to start charging and doesn’t show the green battery icon with a lightning charging indicator? Let’s go over some solutions to fix this issue.
