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Occasionally, and particularly if the battery has completely run down, the application will not automatically reset and the battery will fail to charge when connected to the phone's charger. Performing a "Hard Reset" of the device will often correct this problem.
- Tammy Clevenger
Aug 17, 2017 · How to Fix a BlackBerry Phone Battery That Won't Charge. The BlackBerry smartphone is a popular multimedia-enabled device that provides email, SMS and Web access as well as organization...
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- tech life
Aug 25, 2013 · My blcackberry has a large battery sign with a red cross through it in the centre of the screen - appeared when plugged in to recharge a completely dead battery. After 12-14 hours this is still on the screen and I can not turn the Blackberry on. I changed the battery to one from an old handset.
Jun 5, 2013 · Blackbery Z10 refuses to turn on or Charge. I've tried multiple fixes. I've taken the battery out and put it back in. I've tried different chargers. I even went as far as using someone elses battery in its place. All in all, the phone refuses to turn on or charge. Any other options??
- Overview
- Hold the power button
- Troubleshoot your cable, power adapter, outlet & case
- Troubleshoot your battery charge
- Troubleshoot your screen
- Troubleshoot with advanced steps
- Related resources
Use the steps on this page to fix the following problems on your phone:
Won’t turn on
Has a black or blank screen
Turns on but won’t charge
First, try holding down your phone's power button for 5-7 seconds. This usually restarts a phone.
1. Try to charge another device with your power adapter and cable.
2. Check that the cable is securely connected to the adapter and to your phone.
3. Check that there's nothing in the port of your phone, like dust or lint.
4. Try to charge your phone with another cable or power adapter.
Plug in your phone with a working cable, charger, and outlet, then wait one minute.
• If you see a battery icon, your phone is powered off and is charging. You can restart right away.
• If you see a red light, your battery is fully discharged. If the red light is flashing, there isn't enough power to turn on. Charge your phone for at least 30 minutes before restarting.
• If you don't see a battery icon or red light after you plug in your phone, the issue could be with your screen.
1. Press the power button for about 30 seconds.
2. Wait about 2 minutes.
3. Make your phone ring. You can call it from another phone or use Find My Device. Learn how.
4. If your phone rings, learn how to troubleshoot your screen. If it doesn’t, go to the advanced steps (below).
Option 1: Troubleshoot by connecting to a computer
1. Check that your computer is on and connected to a power source.
2. Connect your phone to your computer's USB or USB-C port with a cable that works.
3. Wait about 10–15 minutes.
4. Disconnect the cable from your phone, then reconnect it within 10 seconds.
5. If you see a battery icon within one minute, your phone is powered off and charging.
• Charge & turn on a phone
• Fix a phone that freezes or is unresponsive
If your phone won’t turn on and it has not been used recently, the problem may be a drained battery. Plug your phone into your computer or AC adapter and see if anything happens. The phone should start charging the battery.
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Feb 15, 2017 · My new Dtek 50 suddenly won't charge properly. Instead of normal charging, the screen displays "disconnected" and "charging" repeatedly while also draining my battery. This never happened before, and I tested charging with every wall converter and cable available in my house.
